Service Coordinator - Employee-Owned Construction

Romanoff Group of Companies; Murfreesboro (TN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

401(k)

Employee Ownership

Paid Time Off

Paid Holidays

Life Insurance

Job summary

The Romanoff Group of Companies is seeking a diligent Service Coordinator to support the service department, field staff, and customers. You will handle communications, scheduling, documentation, and project coordination to ensure efficient service delivery and strong administrative support.

Responsibilities include coordinating with builders, homeowners, vendors, and internal teams; maintaining accurate job records; assisting with quotes, invoicing, and payroll tasks; and helping drive project

Qualifications

• 1–2 years of administrative, dispatch, or service coordination experience in a trade or construction environment.
• Experience with Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Familiarity with service management or dispatch software preferred.
• Knowledge of local permitting and inspection processes preferred.

Responsibilities

• Respond to all service inquiries—calls, emails, online requests, and vendor portals, in a professional and timely manner.
• Schedule service appointments, dispatch technicians, and manage multiple service calendars and on-call rotations.
• Maintain and update job records, including job cost entry, customer setup, contracts, and service details.
• Coordinate with builders, homeowners, vendors, and internal departments to align on job requirements, permitting, inspections, and project logistics.
• Support service technicians and project staff with quotes, parts procurement, invoicing, warranty filings, and job packets.
• Assist with timesheet verification, payroll coordination, and technician performance tracking.
• Manage receivables, ensure timely collections, and forward builder-responsible invoices as needed.
• Maintain organized electronic and paper filing systems for customer and vendor records.
• Prepare cost estimates and billing for service and small contract jobs; track project P&L and assist in weekly reporting.
• Additional duties as assigned.

Skills

Administrative experience

Dispatch experience

Service coordination

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

The Romanoff Group of Companies is seeking a diligent Service Coordinator to support the service department, field staff, and customers. You will handle communications, scheduling, documentation, and project coordination to ensure efficient service delivery and strong administrative support.

Responsibilities include coordinating with builders, homeowners, vendors, and internal teams; maintaining accurate job records; assisting with quotes, invoicing, and payroll tasks; and helping drive project