Service Coordinator: Documentation & Compliance Champion

Support Solutions, Inc.; Lewiston (ME); Hybrid; USD 40,000 - 54,000; Full time

Job summary

Support Solutions, Inc. is seeking a Service Coordinator to support residential programs by coordinating Person-Centered Plans and Individual Service Plans, ensuring compliance and timely documentation.

The role involves preparing goals and narratives, tracking annual documents, and guiding staff to maintain high-quality care in Maine. The position requires strong communication, attention to detail, and proficiency with electronic systems like Therap.

Qualifications

• High school diploma or GED required.
• One to three years of experience in residential services, case management, human services, healthcare, compliance, or a related field preferred.
• Proficiency with Microsoft Office required.
• Experience with Therap, Evergreen, Saddleback, or similar documentation systems preferred.
• Ability to learn and accurately use electronic documentation systems.
• Successful completion of required agency training.
• Ability to maintain confidentiality and follow agency, state, and federal documentation standards.
• Strong written and verbal communication skills.

Responsibilities

• Support development, review, and tracking of Person-Centered Plans and Individual Service Plans.
• Coordinate and participate in service planning meetings with individuals, guardians, case managers, residential staff, and other team members.
• Write or revise PCP/ISP goals, service descriptions, narratives, and required documentation.
• Maintain tracking systems for annual documents, deadlines, required follow-up, and planning needs.
• Assist with intake documentation, electronic files, Therap entry, Personal Information data, PIL/MAR setup, and required records.
• Review and support Reportable Event documentation for accuracy, completeness, timely submission, and follow-up.
• Provide coaching, clarification, and guidance to Residential Coordinators and staff when documentation or follow-up needs improvement.
• Support compliance with MaineCare Waivers, HCBS requirements, licensing expectations, behavior regulations, agency policies, and documentation standards.
• Maintain professional communication with managers, guardians, case managers, external providers, and internal team members.
• Participate in the agency’s on-call supervisor rotation.
• Other duties as assigned.

Skills

Strong communication

Attention to detail

Time management

Confidentiality

Professionalism

Organizational skills

Education

High school diploma or GED

Tools

Microsoft Office

Therap

Evergreen

Saddleback

Job description

Support Solutions, Inc. is seeking a Service Coordinator to support residential programs by coordinating Person-Centered Plans and Individual Service Plans, ensuring compliance and timely documentation.

The role involves preparing goals and narratives, tracking annual documents, and guiding staff to maintain high-quality care in Maine. The position requires strong communication, attention to detail, and proficiency with electronic systems like Therap.