Quality & Compliance Documentation Specialist

NorthEast Residential Services; Gray (ME); Híbrido; USD 42.000 - 66.000; Jornada completa

Descripción de la vacante

NorthEast Residential Services is seeking a Quality & Documentation Specialist to ensure accurate documentation aligned with service plans and hours. The role reviews ISP notes, schedules, and program records, identifying gaps and coordinating corrections with Program Managers and DSPs.

Based in Gray, Maine, the position emphasizes strong attention to detail, organization, and cross-functional collaboration across software systems, with potential for hybrid work after six months based on

Formación

• Experience as a Direct Support Professional or in a similar human services role.
• Experience completing or reviewing ISP and daily service documentation.
• Strong attention to detail.
• Excellent organization and time-management skills.
• Ability to identify inconsistencies and follow through until resolved.
• Comfortable working across multiple software systems.
• Strong written and verbal communication skills.
• Ability to work independently while collaborating with program teams.
• An interest in quality assurance, documentation, and compliance.

Responsabilidades

• Review daily ISP notes, service documentation, schedules, and records for accuracy.
• Ensure documentation aligns with service plans and authorized hours.
• Compare documentation, staffing schedules, and records for consistency.
• Identify missing, incomplete, or inconsistent documentation and follow up.
• Track documentation concerns and recurring trends.
• Assist with internal documentation and compliance reviews.
• Support readiness for audits, licensing reviews, and regulatory requirements.
• Work within multiple agency and clinical software systems.
• Provide clear, professional communication regarding documentation concerns.
• Support overall quality improvement efforts within Residential Services.

Conocimientos

ISP documentation experience

Attention to detail

Organization & time-management

Written & verbal communication

Independent work with collaboration

Educación

High school diploma or equivalent

Herramientas

Microsoft Outlook

Clinical software

Descripción del empleo

NorthEast Residential Services is seeking a Quality & Documentation Specialist to ensure accurate documentation aligned with service plans and hours. The role reviews ISP notes, schedules, and program records, identifying gaps and coordinating corrections with Program Managers and DSPs.

Based in Gray, Maine, the position emphasizes strong attention to detail, organization, and cross-functional collaboration across software systems, with potential for hybrid work after six months based on