Service Coordinator / Dispatcher - Brea, CA

Trane Technologies; Brea (CA); Hybrid; USD 68,000 - 87,000; Full time

Job summary

Trane Technologies is hiring a Service Coordinator / Dispatcher in Brea, CA. In this hybrid role, you'll coordinate operational activities and manage customer interactions, ensuring effective service delivery. The position requires strong organizational skills, customer service expertise, and familiarity with HVAC systems preferred. Join a company committed to sustainability and efficient service environments.

Benefits

Health insurance

401K match up to 8%

Tuition assistance

Paid time off

Holistic wellness programs

Fertility coverage

Qualifications

• One (1) year related experience or training, or three (3) years related experience with HS Diploma/GED.
• Excellent Customer Service skills, comfortable and effective on the phone.
• Organized, adaptable in a fast-paced environment.

Responsibilities

• Coordinates service resources and schedules personnel and materials based on project needs.
• Maintains customer satisfaction by investigating concerns and coordinating responses.
• Generates work orders and reviews project paperwork to ensure compliance.

Skills

Customer Service

Organizational Skills

Attention to Detail

Multi-tasking

Education

Certificate/degree from college or technical school

HS Diploma/GED

Tools

Word

Excel

Outlook

Windows

Job description

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Service Coordinator / Dispatcher - Brea, CA

What’s in it for you:

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient environments, it’s our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what’s possible for a sustainable world.

Thrive at work and at home:

• Benefits kick in onDAY ONEfor youandyour family, including health insurance and holistic wellness programs that include generous incentives –WE DARE TO CARE!
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• 401K matchup to 6%, plus an additional 2% core contribution = up to8%company contribution.
• Paid time off, including in support ofvolunteerandparental leaveneeds.
• Educational and training opportunities through company programs along withtuition assistanceandstudent debt support.

This position has been designated as Hybrid, work will be performed onsite 3 days a week.

Job Summary:

Trane in Brea, CA is hiring for a Service Coordinator / Dispatcher to join our team.In this role, you will be responsible for planning, coordinating, controlling, and directing activities of operational resources. Ultimately, this individual will coordinate the execution of service agreements and repair work. This includes procuring the appropriate labor and materials for work completion within financial standards. Customer interaction, communicating with the Field Technicians, and coordinating job priorities with Service Managers will be an everyday occurrence.

Responsibilities:

• Coordinates service resources, dispatches and assigns team members to project.
• Schedules personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability
• Interacts and communicates with all Project Managers and HVAC Field Technician Supervisor to assign/dispatch Controls Technicians and HVAC Technicians
• Coordinates operations interaction with the Parts Department and Acquisition, as necessary.
• Maintains customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests.
• Generates work orders, reviews project paperwork, forwards project paperwork to Project Administrators, and generate various reports.

Qualifications

• Certificate/degree from college or technical school with one (1) year related experience and/or training; or three (3) years of related experience and/or training with HS Diploma/GED.
• Must have excellent Customer Service skills - need to be extremely comfortable and effective on the phone.
• Must be organized with the ability to multi-task and prioritize daily interruptions.
• Strong attention to detail and enjoy working in fast paced environment.
• Knowledge of Word, Excel, Outlook, and Windows.
• Flexibility to work overtime as required
• Familiarity with the operation of Energy Management Systems, HVAC Systems and/or Temperature Controls preferred but not required

Compensation:

Base Pay Range: $68,800 - 87,000 / yr.

Disclaimer: This base pay range is based on US national averages. Actual base pay could be a result of seniority, merit, geographic location where the work is performed.

Equal Employment Opportunity:
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

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REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 469272 Trane Technologies is a diverse and inclusive environment. We are an equal opportunity employer and are dedicated to hiring qualified protected veterans and individuals with disabilities.