Service Coordinator Detroit, MI (Wixom)

Stone Security; Detroit, Northern (MI, KY); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Holidays

Paid Time Off

401k Plan

Employee Referral Bonus

Tuition Reimbursement

Job summary

BearCom is seeking a Service Coordinator to manage emergency and non-emergency calls, coordinate dispatch of service crews, and maintain detailed logs. You will interact directly with customers, ensuring timely, accurate information and professional service.

The role emphasizes strong communication, reliability, and consistent follow-up. The successful candidate will be organized, customer-service driven, and able to work under pressure while meeting deadlines.

Qualifications

• 2 years of proven relevant experience
• Type 35 wpm with data entry experience
• Knowledge of procedures and guidelines for emergencies
• Proficient in English (oral and written); Spanish a plus
• Strong organizational and multitasking abilities
• Follow company procedures and assist with refining procedures
• Must work under pressure and independently
• Active listener with excellent communication skills
• Sound judgement and critical thinking
• Background checks may include a Motor Vehicle check

Responsibilities

• Receive emergency and non-emergency calls and record significant information
• Transmit information to the appropriate resource or provide a solution
• Receive and schedule resources for trouble calls and service projects
• Use radio, phone, or computer to dispatch crews to locations
• Enter data in computer system and maintain logs of calls and activities
• Provide in-route and follow-up calls to customers as part of customer service
• Perform administrative and clerical duties as assigned

Skills

Data entry

Microsoft Excel

Microsoft Word

Outlook

English (written and verbal)

Bilingual Spanish (a plus)

Time management

Multitasking

Active listening

Judgement/Critical thinking

Procedural following

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

• Largest Distributor of Wireless Voice, Data, and Video Solutions in North America
• Partnerships with Motorola, JVC Kenwood, Avigilon, +More
• 75+ Branches Across North America

As a Service Coordinator, you will be responsible for meeting customer expectations, some of which are quality, performance, timeliness, and effective communication. Wireless communication systems include complex radio systems for public safety and enterprise customers. The ideal candidate must have excellent communication skills, be organized, self-motivated, customer service driven, possess a willingness to learn and be reliable. The Service Coordinator will interface directly with the end customer, therefore, a professional attitude and effective communication are vital.

Responsibilities:

• Receive emergency and non-emergency calls and record all significant information.
• Address problems and requests by transmitting information to appropriate resource or provide a solution.
• Receive and schedule resources for trouble calls and for service projects.
• Use radio, phone or computer to send crews to appropriate locations.
• Enter data in computer system and maintain logs and record of calls, activities and other relevant information.
• Provide in route and follow up calls to customers as part of customer service.
• Perform administrative and office clerical duties as assigned.

Preferred Qualifications:

• 2 years of proven relevant experience
• Type 35 wpm, with experience in data entry.
• Knowledge of procedures and guidelines for emergencies.
• Proficient in English (oral and written). Bi-lingual in Spanish is a plus.
• Outstanding organizational and multitasking abilities.
• Must follow company procedures and assist with development and refining procedures as needed.
• Must have computer skills and proficiency in Microsoft Excel, Word, and Outlook.
• Must be able to work under pressure and independently, and be able to meet deadlines for delivering quality solutions in a timely manner.
• Must be an active listener with excellent communication skills
• Must possess sound judgement and critical thinking.
• Background checksare part of the hiring process, which may include a Motor Vehicle check.

BearCom wants to elevate your professional growth! We place high value in investing in the development of our team members and advancing your technical capabilities. BearCom can provide extensive on-the-job training, and covers all fees associated with most professional certifications.

You’ll also receive:

• Highly Competitive Compensation
• Medical, Dental, and Vision Insurance
• Company-Paid Life, Short/Long-Term Disability Insurance
• Paid Holidays
• Generous Paid Time Off
• Matching 401k Plan
• Employee Referral Bonus
• Tuition Reimbursement

BearCom is proud to be an equal-opportunity workplace free from discrimination and harassment. We seek to recruit and retain the most talented people from a diverse candidate pool and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other disability protected by law. All employment is decided based upon qualifications, merit, and business need.