Field Service Manager Pittsburgh, PA

Stone Security, LLC; Pittsburgh (Allegheny County); On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Highly Competitive Compensation

Medical, Dental, and Vision Insurance

Company-Paid Life Insurance

Paid Holidays

Generous Paid Time Off

Matching 401k Plan

Use of Company Vehicle

Employee Referral Bonus

Tuition Reimbursement

Job summary

BearCom is seeking a Field Service Manager to oversee day-to-day operations in the Field Service Department in the assigned area, Pittsburgh. You will manage a technician team, coordinate with customers and vendors, and ensure installation and repair tasks meet FATP requirements.

The role requires extensive customer interaction, management of multiple projects, and hands-on technical leadership in wireless systems, including RF and 2‑way radio technologies. Travel and on-call may be required.

Qualifications

• 5+ years of leadership experience in technical management in the wireless industry or similar.
• Experience developing, qualifying, and directing new business opportunities via customer interface.
• Knowledge of and experience with a network of vendor resources.
• Experience managing complex project implementations.
• Understanding of business practices and P&L responsibility.
• Excellent customer relationship skills.
• Strong knowledge of 2-way radio theory and RF propagation.
• Technical leadership experience with wireless solutions.
• Bachelor’s degree or equivalent; education plus professional training acceptable.
• Proficiency with MS Office Suite (Word, Excel, Outlook).

Responsibilities

• Manage projects and service assignments as needed.
• Act as liaison between BearCom technicians, Motorola, and end customers.
• Prepare quotes, bids, and schedules for installation and repair tasks.
• Organize and schedule upcoming field work.
• Provide technical support in field operations.
• Diagnose and repair wireless equipment issues with customers.
• Install, maintain, and service wireless communications equipment and CCTV.
• Deliver FATP tests and document site survey results.
• Train and coach field service technicians and installers.

Skills

Leadership experience

Project management

Customer relationship skills

Developing business opportunities

Vendor network coordination

Education

Bachelor's degree or equivalent

Tools

MS Office Suite

Job description

• Largest Distributor of Wireless Voice, Data, and Video Solutions in North America
• Partnerships with Motorola, JVC Kenwood, Avigilon, +More
• 75+ Branches Across North America

As a Field Service Manager, you will be responsible for overseeing day‑to‑day operations in the Field Service Department in your assigned area. In this role, you will be responsible for managing a technician team that consists of technicians and installers with varying level of competencies. This position requires extensive interaction with multiple customer organizations, product vendors and manufacturers, and with senior management of the company.

Responsibilities

• Manage projects and service assignments as needed.
• Act as direct liaison between BearCom technicians and Motorola or end customer.
• Work with customers to prepare quotes, bids, and schedules for completing installation and repair tasks.
• Assist with organizing and scheduling upcoming field work.
• Provide technical support in field operations.
• Check functioning of newly installed equipment to evaluate system performance under actual operating conditions.
• Install, maintain and provide technical support and service of wireless communications equipment such as: UHF/VHF and 800/900 MHz analog and digital systems.
• Operate mobile, portable radio equipment, dispatch consoles, and microwave systems, using both conventional and trunked radio technologies.
• Diagnose, troubleshoot, repair, and resolve wireless communication equipment problems with customers in a positive and efficient manner.
• Provide hands‑on and oversight of communications equipment and peripheral hardware installation such as base stations, repeaters, mobile devices, portable devices, wireless broadband devices, and CCTV equipment. Analyze and comprehend diagnostic test results to repair and program radios and wireless equipment.
• Deliver and execute customer Functional Acceptance Test Plans (FATP), perform and document results of site surveys and assessments per defined customer requirements in pre‑sales delivery and post installation.
• Make minor modifications to electronic circuitry per customer requests and/or deploy factory software/firmware updates.
• Handle training and coaching of field service technicians and installers.
• Some travel and on‑call may be required.
• Help with other projects as assigned.

Preferred Qualifications

• 5+ years of leadership experience in technical management in the wireless industry, or similar experience.
• Experience in developing, qualifying, and directing new business opportunities through customer interface and requirements gathering process.
• Knowledge of, and experience with a network of vendor resources.
• Experience managing complex project implementations.
• Must possess understanding of business practices P&L responsibility.
• Must have excellent customer relationship skills.
• Extensive knowledge/understanding of 2‑way radio theory, RF propagation characteristics at various frequency bands and communications systems.
• Technical leadership experience associated with wireless solutions.
• Technical leadership experience associated with multiple 2‑way radio technologies.
• Appropriate degree from an accredited college or equivalent experience; combination of education with professional experience and specialized training is also acceptable.
• Proficiency with MS Office Suite, such as Microsoft Word, Excel, and Outlook.
• Security clearance is a plus.
• Must have a valid driver’s license and proof of insurance.
• Background checks are part of the hiring process, which may include a Motor Vehicle check.

BearCom wants to elevate your professional growth! We place high value in investing in the development of our team members and advancing your technical capabilities. BearCom can provide extensive on‑the‑job training, and covers all fees associated with most professional certifications.

Benefits

• Highly Competitive Compensation
• Medical, Dental, and Vision Insurance
• Company‑Paid Life, Short/Long‑Term Disability Insurance
• Paid Holidays
• Generous Paid Time Off
• Matching 401k Plan
• Use of Company Vehicle
• Employee Referral Bonus
• Tuition Reimbursement

BearCom is proud to be an equal opportunity workplace free from discrimination and harassment. We seek to recruit and retain the most talented people from a diverse candidate pool and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other disability protected by law. All employment is decided based upon qualifications, merit, and business need.