Service Coordinator

Tech Electronics; Topeka (KS); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health Insurance

Vision & Dental Insurance

Tuition Reimbursement

Company Cell Phone

Paid Time Off

Disability Coverage

Holiday Schedule

Team Culture

Teladoc & Medical Benefits

Career Growth

Job summary

Tech Electronics is seeking a Service Coordinator to be the first point of contact for customers requesting service and support for their communication and safety systems. You’ll help resolve issues, coordinate service requests, and deliver an outstanding customer experience from start to finish.

This role provides exposure to multiple software platforms, opportunities to develop technical knowledge, and a pathway for advancement within a growing organization.

Qualifications

• Bachelor's degree or equivalent experience in a related field.
• Prior customer service or help desk experience preferred.
• Strong communication and problem-solving skills.

Responsibilities

• Respond to customer service requests via phone, email, and website submissions with strategic solutions.
• Coordinate and manage service requests from initial contact through resolution.
• Provide exceptional customer support and timely communication.
• Troubleshoot issues and provide initial technical assistance.
• Document and track customer interactions and service requests.
• Collaborate with technicians, manufacturers, and internal teams to resolve issues.
• Assist with special projects and service improvement initiatives.
• Help ensure customer expectations and response times are exceeded.
• Participate in ongoing training, certifications, and professional development.
• Build strong working relationships across departments and teams.

Skills

Customer service

Problem-solving

Communication

Learning agility

Education

Bachelor's Degree in Electronics, Computer Science, Information Sciences, or related field

Job description

Build Your Career with a Growing Technology Leader

At Tech Electronics, we help organizations work smarter, stay safer, and communicate more effectively through innovative technology solutions. Headquartered in St. Louis with eight offices across the Midwest, we are a rapidly growing technology services company specializing in low-voltage life safety and communication systems.

From fire alarm systems and security cameras to access control, audio/visual systems, and integrated communications technology, our customized solutions support industries including healthcare, education, construction, government, commercial businesses, and more.

As we continue to grow, we're looking for driven individuals who are excited to grow with us.

Why Start Your Career at Tech Electronics?

At Tech Electronics, you're not just taking a job - you're building a future. We believe in investing in people who are motivated, eager to learn, and ready to advance their careers. Many of our team members have grown into leadership and specialized roles through hands-on experience, mentorship, training, and certification opportunities.

Our culture combines the stability of a 60+ year old company with the energy and opportunity of a growing organization. We work hard, support one another, and create an environment where people can develop professionally while being part of a close-knit team.

If you're someone who wants to learn new skills, take initiative, and create a long-term career path, we want to meet you.

What You'll Gain

• Health, Vision & Dental Insurance starting DAY ONE
• Tuition Reimbursement & Ongoing Training Opportunities
• Company Cell Phone
• Paid Time Off & Personal Time
• Long-Term & Short-Term Disability Coverage
• Generous Holiday Schedule
• Relaxed, Team-Oriented Culture
• Teladoc, SurgeryPlus & Additional Medical Benefits
• Career Growth & Advancement Opportunities
• Industry Certifications & Professional Development Support

Position Overview

The Service Coordinator serves as the first point of contact for customers requesting service and support for their communication and safety systems. In this role, you'll help customers resolve issues, coordinate service requests, and deliver an outstanding customer experience from start to finish.

This is an excellent opportunity for someone who enjoys technology, problem-solving, communication, and working in a fast-paced environment where no two days are the same. You'll also receive exposure to multiple software platforms and systems.

You’ll gain valuable technical knowledge, develop customer service and troubleshooting skills, and build experience that can lead to future advancement within our growing organization.

What You’ll Do

• Respond to customer service requests via phone, email, and website submissions by developing strategic solutions to best meet the customer needs
• Coordinate and manage service requests from initial contact through resolution
• Provide exceptional customer support and timely communication
• Troubleshoot issues and provide initial technical assistance by developing working knowledge of systems and components
• Accurately document and track customer interactions and service requests
• Collaborate with technicians, manufacturers, and internal teams to resolve issues
• Assist with special projects and service improvement initiatives
• Help ensure customer expectations and response times are exceeded
• Participate in ongoing training, certifications, and professional development opportunities
• Build strong working relationships across departments and teams

What We’re Looking For

We're looking for motivated, career-minded individuals who are eager to learn, grow, and advance within a company that is continuing to expand.

Required Qualifications

• Bachelor's Degree in Electronics, Computer Science, Information Sciences, or related field (or equivalent experience)
• Previous customer service, help desk, or technology support experience preferred
• Strong communication and problem-solving skills
• Ability to learn new technologies quickly
• Positive attitude and strong work ethic
• Desire to grow professionally and take on new opportunities
• CompTIA A+ Certification is a plus

Join a Company That’s Growing - and Take Your Career with It

At Tech Electronics, we’re building more than technology solutions - we’re building careers. If you’re ready to join a company where hard work, initiative, and growth are recognized and rewarded, we’d love to hear from you.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

We are a drug free workplace. Employment is contingent on passing a drug test.