Service Coordinator: Children’s Long Term Support (CLTS)

St. Francis Children's Center; Milwaukee (WI); On-site; USD 42,000 - 65,000; Full time

Job summary

St. Francis Children’s Center seeks a CLTS Coordinator to oversee long-term support services across the agency and act as the primary contact for families seeking waiver services.

You will manage a caseload of 50-55 clients, develop and update ISPs, and ensure timely PAS/PFA documentation and recertifications. Responsibilities include maintaining required paperwork, coordinating with providers, and facilitating home visits as needed.

Qualifications

• Must meet waiver manual education/license requirements.
• Licensed or approved by DHS for the identified provider role.
• Experience with families of children with disabilities preferred.

Responsibilities

• Coordinate CLTS waiver services across agency lines.
• Serve as the single contact for families seeking services.
• Maintain caseload of 50-55 clients with ISP follow-ups.
• Prepare PAS, PFA, and annual functional screens for recertification.
• Maintain timely case notes within 48 hours and ensure timelines.

Skills

MS Excel

Billing & authorizations

Attention to detail

Reading & writing

Team collaboration

Independent work

Prioritization

Customer service mindset

Education

Licensed Social Worker (SW) per Wis law

BA/BS in health or human services

AS degree in Human Services

Job description

POSITION SUMMARY

Coordinates the delivery of all Children’s Long Term Support services across agency lines and serves as the single point of contact in helping a family obtain the services as allowed under the waiver program.

ESSENTIAL FUNCTIONS

• Establishes positive, helpful relationships with clients and families, service providers, internal and external teams
• Is familiar with and upholds all waiver rules, regulations and deadlines as established by the state and county
• Attends meetings as appropriate, including in-house and community trainings/meetings relating to CLTS
• Is familiar with and assists parents in locating community resources
• Oversees a case load of 50-55 clients, maintaining an average of 8 units/month/child
• Facilitates and participates in the development, review and evaluation of the Individual Service Plan (ISP). Completes all follow up documentation needed with plan updates, including but not limited to:
  • Prior Authorization for Services (PAS)
  • Participant Focused Assessment (PFA) and additional documentation associated with 6 month and recertification home visits.
  • Completing annual functional screens to determine eligibility for each child on case load within the child’s recertification month
• Maintains mandated regular contact with families on personal caseload to ensure services are being delivered appropriately and as described by the ISP
  • Monthly contacts, 2 home visits per year based off child’s recertification
• Maintains all required paperwork as it relates to Keeps documents up-to-date in the proper order in the files
  • Including completing and maintaining case notes within 48 hours of task completion
  • Ensures compliance of mandated timelines, policies, and CLTS procedures
• Assist with interpretation and translation when needed (either being fluent in language or using SFCC’s approved provider)
• All other duties as assigned

PHYSICAL DEMANDS OF THE POSITION

• Walk, sit, stand and climb stairs
• Bend/twist and reach
• Far vision at 20 feet or further; near vision at 20 inches or
• Speak and hear
• Kneel, crouch, climb, feel and stoop
• Lift objects weighing up to 10 lbs
• Carry objects weighing up to 10 lbs
• Handle or manipulate objects at a low intensity level of effort

MENTAL REQUIREMENTS

• Must have ability to cope with changes in routine to accommodate needs of the agency
• Must be able to make decisions and exercise good judgment under stress and time restraints

ENVIRONMENTAL/WORKING CONDITIONS

• Inside work environment approximately 67% of the time
• Requires driving 33% of the time

Equipment Used

• Computer
• Scanner
• Printer/Copy machine
• Fax
• Telephone

Required Education/License/Certifications (must meet one of the following per the waiver Manual)

• Social worker (individual provider)
  • The provider must be licensed or certified under Stat. § 457.08 and have a minimum of one year of experience working with children and/or youth with disabilities.
• Other person appropriately qualified as approved by DHS and as related to the unique service being provided (individual provider)-Support and service coordinators must meet any one of the following standards:
  • The skills and knowledge typically acquired through a course of study and practice experience that meets requirements for state certification or licensure as a social worker and also one year of experience with the target group for which they are employed
  • A course of study leading to a Bachelor of Arts or Bachelor of Science degree in a health or human services-related field and one year of experience working with person of the specific target group for which they are employed
  • An Associate’s Degree in a Human Services-Related Field and two years or experience working with persons of the specific target group for which they are employed
  • Any combination of training in a health or human services-related field and experience in long-term care case management and/or case management for individuals with disabilities or special needs that totals four years.

Required Knowledge and Skills

• Intermediate to advanced knowledge of MS Excel
• Experience with billing and authorizations preferred
• Extremely detail oriented
• Read, write, excellent math skills
• Ability to function effectively in a team
• Ability to work independently
• Ability to prioritize multiple demands and learn quickly
• Must possess and practice a customer service focused management philosophy

Behavior and Attitude

The mission and philosophy of St. Francis Children’s Center requires this position to perform in both a professional and personable manner. The manner in which the employee relates to fellow employees, clients, and visitors is considered parallel in importance to technical knowledge and ability. Respect and consideration given to the dignity of each client, visitor and fellow employee is a requisite of successful job performance. In addition, strict client confidentiality must be maintained.

Equal Employment Opportunity Policy

St. Francis Children’s Center is in compliance with the equal opportunity policy and standards of the Wisconsin Department of Workforce Development, the Wisconsin Department of Health and Family Services and all applicable local, state and federal statutes and regulations relating to nondiscrimination in employment and service delivery.

It is our to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. No otherwise qualified person shall be excluded from employment, be denied the benefits of employment or otherwise be subject to discrimination in employment in any manner on the basis of age, race, religion, color, sex, national origin or ancestry, disability or association with a person with a disability, arrest or conviction record, sexual orientation, marital status or pregnancy, political belief, or affiliation, military participation, or use or non-use of lawful products off the employers premises during working hours. All supervisors and managers are expected to support goals and programmatic activities relating to nondiscrimination in employment.