Service Coordinator Advisor

Doppelmayr USA; Salt Lake City (UT); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k) including company match

Health, dental, vision, and life ins.

Health savings account

Employee assistance program

Paid time off

Job summary

Doppelmayr USA, Inc. is seeking a customer-focused team member to support our service operations in Salt Lake City. You will quote services, provide technical support, assist with training, and maintain documentation.

The role includes onsite visits, evaluations, and ongoing support for both mechanical and electrical services. This position requires a High School diploma, strong communication, and a background in aerial tramways or related maintenance.

Qualifications

• High School diploma or GED required.
• Excellent communication via phone and email.
• Aerial tramway knowledge including regulatory requirements, NDT, manuals, and best practices.
• Minimum two years in ski area industry or related field.
• Mechanical or Electrical maintenance background; customer service helpful.
• Willing to travel internationally to other Doppelmayr facilities.

Responsibilities

• Maintain payables system and related schedules.
• Customer satisfaction with product and service.
• Customer Courtesy Visits to promote all Doppelmayr Service Activities.
• Quote In-house and field Services for both Mechanical and Electrical.
• Provide technical support via phone, email and onsite.
• Prepare invoicing documentation and reporting in a timely manner.
• Assist with customer training both in house and onsite.
• Assist and advise customers on minor modifications.
• Onsite evaluation of customer equipment and maintenance activities.
• Attend and participate in industry trade shows and seminars.
• Onsite review and assistance of field service activities when required.

Skills

Excellent communication

Aerial tramway knowledge

Troubleshooting/maintenance

Customer service experience

Willing to travel internationally

Mechanical or Electrical background

Regulatory knowledge (NDT)

Education

High School diploma or GED

Tools

Excel

Word

SMS

ERP systems

Job description

With innovative ropeways, the Doppelmayr teams ensure world records, eye-catching highlights and enthusiasm among customers and passengers. We develop mobility solutions for the future and high-performance material handling systems for use all over the world. This is made possible by our employees, who implement our unique projects and always generate enthusiasm with innovative ideas.

Doppelmayr USA, Inc. believes that by increasing the diversity of our teams we can create new perspectives and inspiring results and can make a difference in the communities of our employees, our customers, and the world. We encourage applications from women, minority groups, veterans, and people with disabilities and strive to make inclusion a part of everything we do.

We’re seeking a customer-focused team member to support our service operations. This role includes quoting services, providing technical support, assisting with training, and documentation. You’ll play a key part in maintaining customer satisfaction through onsite visits, evaluations, and ongoing support for both mechanical and electrical services.

Your Key Responsibilities:

• Maintain payables system and related schedules.
• Customer satisfaction with product and service
• Customer Courtesy Visits to promote all Doppelmayr Service Activities
• Quote In-house and field Services for both Mechanical and Electrical
• Provide technical support via phone, email and onsite
• Ensure all customer service activities are accurately prepared for invoicing, with proper documentation and reporting completed and submitted in a timely manner.
• Assist with customer training both in house and onsite.
• Assist and advise customers on minor modifications.
• Onsite evaluation of customer equipment and maintenance activities.
• Attend and participate in industry trade shows and seminars.
• Onsite review and assistance of field service activities when required.

Your Profile:

• Candidate must have at least a High School diploma or G.E.D.
• Excellent communication skills with high level of professionalism and accuracy via phone and email.
• A wide range of Aerial tramway knowledge that should include regulatory requirements, NDT, manuals, and industry best practices. Field service activities that include but are not limited to: Grip rebuild and inspection, sheave train rebuild, terminal maintenance, BW bearings, haul rope replacements and rope shortenings.
• Basic computer skills to include Excel, Word, SMS and ERP systems.
• Strong understanding of service activities to provide accurate quotes, including scope of work, expected duration, and cost.
• Minimum of two years of experience in the ski area industry or a related field.
• Mechanical or Electrical Maintenance background.
• Customer Service background would be helpful.
• Requires International travel to other Doppelmayr facilities for training and meetings

Doppelmayr USA offers:

• 401(k), including company match
• Health, dental, vision, and life insurance
• Health savings account
• Employee assistance program
• Paid time off