Audio Visual Service Specialist

Conference Technologies; Piscataway Township (NJ); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical and dental insurance

401(k) with company match

Bonus eligibility

Paid time off

Major holidays off + floating holidays

Gifts for life events

Cell phone reimbursement

Life Insurance

Long and short-term disability

Job summary

CTI is hiring an AV Service Specialist in Piscataway, NJ to deliver high‑quality AV and conference solutions. You will need a strong service mindset and the ability to troubleshoot complex audio/video systems while maintaining excellent client communication.

Ideal candidates have four+ years in commercial AV installations and a preference for an associate degree. CTI offers competitive salary, benefits, and growth in a dynamic team environment.

Qualifications

• Four+ years of commercial AV integration installations experience.
• Experience with preventative maintenance and troubleshooting.
• Customer service experience is required.

Responsibilities

• Respond to customer service calls for installed AV systems (overnight travel may be required).
• Troubleshoot displays, audio, video walls, and conferencing platforms.
• Resolve hardware, software and configuration issues and maintain records.

Skills

AV/IT Networking

Customer service experience

Verbal communication

Written communication

Education

Associate degree (preferred)

Job description

Job Details

Job Location: New Jersey - Piscataway, NJ 08854

Salary Range: $65,000.00 - $95,000.00 Salary/year

Travel Percentage: Up to 50%

About CTI

CTI has been a leading audiovisual provider since 1988, and from the beginning our mission has been simple: to provide a fantastic customer experience.

At CTI, our biggest asset is our people, and we know that sometimes the most awesome employees don’t fit the typical mold. If you are hardworking, friendly, and understand the importance of fantastic customer service, you could be a good fit at CTI. We have developed a collaborative and lively working environment where the best and brightest show up each day ready to have fun and employ their passion for technology in everything they do. This creative atmosphere helps us apply and share our skills with our clients who seek quality, high‑end AV and Conference Solutions.

What We Are Looking For

We are seeking an AV Service Specialist for our Piscataway, NJ branch. The ideal candidate has an attitude, skills, and work ethic that embody our mission: “to provide a fantastic customer experience.” You will be the calm, clever fixer who gets everyone back on track when audio or video shows an unexpected personality.

Responsibilities

• Respond to customer service calls for installed AV systems in various locations (overnight travel is required, accommodations are provided by CTI).
• Troubleshoot and resolve complex issues with:
  • Displays, projection, and video walls, etc.
  • Audio systems (DSPs, microphones, speakers, etc.)
  • Video conferencing platforms (Teams Rooms, Zoom Rooms, room PCs, etc.)
  • Control systems (Crestron, Extron, etc.)
• Resolve hardware, software, and configuration issues.
• Conduct preventative maintenance to ensure all systems operate at optimum levels.
• Work with programmers as needed to load updated files.
• Provide customer‑facing support.
• Maintain documentation and ticketing records.
• Complete other assigned tasks.

Will You Fit In?

• Embrace the company culture—punching in each day is not enough.
• Work independently with minimal guidance, and ask the right questions when help is needed.
• Have strong verbal and written communication skills and serve as the face of our company to clients.

Does Experience Count?

• AV/IT Networking: At least four years of experience with commercial AV integration installations, preventative maintenance, and troubleshooting.
• Education: An associate’s degree is preferred but not required. Experience and skills are weighed heavily.
• Customer Service Experience: A must—our customers are #1.
• Attitude and Aptitude: Eager to learn and ready to tackle any situation.

What’s In It for You?

• Salary $65,000/yr – $95,000/yr (DOE).
• Employer‑matched medical and dental insurance (available after 60 days).
• Employer‑matched 401(k) up to 3% (after 6 months).
• Bonus eligibility based on a results‑oriented incentive plan (after 3 months).
• A graduated PTO program, major holidays off and three floating holidays available from day one.
• Special gifts for significant life events such as marriage, birth of a child, and buying a house.
• Cell phone reimbursement plan.
• Life Insurance, long and short‑term disability—100% paid by CTI.

Equal Opportunity Employer

CTI is an equal opportunity employer. We do not and shall not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, sexual orientation, or military status in any of its activities or operations. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.