Service Coordinator

CCI; Warsaw (IN); On-site; USD 55,000 - 75,000; Full time

Job summary

The PMC, Inc. is seeking a Service Coordinator to connect residents to community resources and services across our affordable housing portfolio. The role emphasizes case management, collaboration with outside agencies, and proactive service planning to improve quality of life for seniors and adults with disabilities.

You will handle assessments, develop service plans, maintain records, and ensure lease compliance while delivering exceptional customer service and programs on-site and virtually.

Qualifications

• Bachelor’s degree in Social Work, Gerontology, Psychology, Counseling, or related field or 5 years’ experience in social service case management delivery; master’s degree preferred.
• Prior experience working with a Senior population is helpful.
• Some supervisory experience may be desirable.
• Computer literacy is required.

Responsibilities

• Service Design & Delivery: Provide excellent services to residents and teammates, document your work, and educate about programs.
• Case Management: Manage caseload, assess needs, develop service plans, coordinate referrals, and ensure records are accurate.
• Customer Service & Service Standards: Deliver top-notch service, organize community programs, and maintain clear stakeholder communication.

Skills

Case management

Communication

Networking

Technology proficient

Organizational skills

Education

Bachelor’s degree in Social Work, Gerontology, Psychology, Counseling, or related field

Master’s degree preferred

Tools

Case management software

Job description

We make good investments in our people, properties, tenants, and company.

The Property Management Company, Inc. (The PMC, Inc) is a nationwide full-service real estate platform focused on acquisition, asset management, property management, and development. Our current property portfolio consists of around 8,000 apartments and townhomes, with a focus on providing affordable housing for seniors and persons with disabilities. We also own and manage a diverse and growing portfolio of other real estate assets covering traditional multifamily rentals, office, and light industrial uses. The PMC, Inc employs around 400 Teammates in 30 states across the country – and we are growing!

As we enter the next phase of our company’s growth, we’re looking for Teammates who can help us optimize our existing management platform (systems, tools, and processes), better leverage technology, and maintain our reputation for excellence. We are looking for ambitious self-starters who aren’t afraid to dig in. We value excellent communication and collaboration, and we reward those who challenge the status quo to find better ways of doing things. We believe that people learn best by doing – so although we offer a full range of classroom learning and structured training paths, we prioritize hands‑on experience and self‑directed development.

About You

As a Service Coordinator at The PMC, Inc, you play a crucial role in enhancing the quality of life for our affordable housing residents by connecting them to community resources and services. You are an experienced, confident and capable case manager, comfortable assessing needs and implementing service plans. You’re well versed in juggling multiple competing priorities and able to react and recalibrate quickly without missing a beat as situations evolve. You are passionate about resident services delivery to our residents living in our affordable housing communities, promoting quality of life and ensuring a diverse offering of services and educational opportunities on-site and virtually. You excel at professional networking and have a strong interest in developing collaborative relationships with outside services and agencies. You are familiar with social work and case management best practices and understand basic case documentation. You are an excellent communicator and able to build trust and engagement with residents.

In this role, you will have the opportunity to make a significant impact on the business while advancing your career. We are looking for a leader who can juggle multiple competing priorities, react, and recalibrate quickly without missing a beat as situations evolve.

What will you be doing?

• Service Design & Delivery: You'll provide excellent services to residents and teammates, documenting your work. Lead by example, aligning with our goals and values. Foster a culture of responsibility and ownership. Educate about our programs and collaborate with outside agencies. Build a strong network of community resources through local engagement.
• Case Management: You'll manage a caseload, conducting assessments and developing service plans. Coordinate referrals and services, including crisis response and advocacy for fair access. Ensure lease compliance and offer education on various topics. Maintain accurate records, handling confidential information according to laws and company policies.
• Customer Service & Service Standards: You'll provide top-notch customer service to residents, teammates, and the community. Organize community programs for socialization and engagement. Maintain clear and timely communication with stakeholders. Address complaints and ensure compliance with regulations and company policies.

How do I succeed in this role?

• Take initiative: Understanding the goal, developing and delivering a plan.
• Be Inquisitive: Not afraid to ask good questions and to challenge the status quo to find better ways to do things.
• Be Tech-savvy: Leverage technology to help increase efficiency and optimize organizational and individual performance.
• Be a Good Communicator: Value excellent communication and collaboration; ability to communicate effectively with stakeholders at all levels, verbally and in writing.
• Be Detailed-oriented: Understanding and appreciating the importance of the details while seeing the big picture.
• Be Flexible: Willing to go above and beyond and can adapt quickly to changing circumstances.

Additionally, we'd like to hear from you if you have:

• Bachelor’s degree in Social Work, Gerontology, Psychology, Counseling, or a related field or 5 years’ experience in social service case management delivery; master’s degree preferred
• Prior experience working with a Senior population is helpful.
• Some supervisory experience may be desirable.
• Computer literacy is required.