Multi-Site Property Manager

CCI; Englewood (CO); Presencial; USD 65 000 - 110 000; Tempo integral

Resumo da oferta

The PMC, Inc. is hiring a Multi-Site Property Manager to lead on-site teams at multiple properties. You will be responsible for achieving occupancy goals, resident satisfaction, and financial performance while ensuring HUD and local compliance.

You must be an experienced people manager with strong communication and budgeting skills, able to prioritize, coach staff, and collaborate with internal departments to deliver excellent service.

Qualificações

• 3+ years’ experience managing people.
• 1+ years’ experience in Property Management or related real estate discipline.
• 1+ years’ experience with standard real estate software (Yardi, Microsoft Office 365 preferred).
• Experience with affordable housing programs preferred but not required.
• Bachelor’s degree or equivalent professional experience; CPM, CAM or similar certification preferred; valid driver’s license required.

Responsabilidades

• Lead, manage, and support Teammates across two or more properties.
• Foster a culture of responsibility and ownership in the team.
• Build relationships with internal and external stakeholders at all levels.
• Recruit, onboard, train, and develop property staff to reach full potential.
• Manage confidential information in line with laws and policies.
• Ensure daily operations, leasing, maintenance, and resident services run smoothly.

Conhecimentos

People management

Leadership

Budgeting

HUD compliance

Communication

Formação académica

Bachelor’s degree or equivalent

Ferramentas

Yardi

Microsoft Office 365

Descrição da oferta de emprego

About Us

The Property Management Company, Inc (The PMC, Inc) is a nationwide full-service real estate platform focused on acquisition, asset management, property management and development. Our current property portfolio consists of around 8,000 apartments and townhomes, with a focus on providing affordable housing for seniors and persons with disabilities. We also own and manage a diverse and growing portfolio of other real estate assets covering traditional multifamily rentals, office and light industrial uses. The PMC, Inc employs around 400 associates in 30 states across the country – and we’re growing!

As we enter the next phase of our company’s growth, we’re looking for associates who can help us optimize our existing management platform (systems, tools and processes), better leverage technology, and maintain our reputation for excellence. We are looking for ambitious self-starters who aren’t afraid to dig in. We value excellent communication and collaboration, and we reward those who challenge the status quo to find better ways of doing things. We believe that people learn best by doing – so although we offer a full range of classroom learning and structured training paths, we prioritize hands on experience and self-directed development.

We’re proud of the people-first company culture we’ve built over the past two and a half decades – we’ll stretch and challenge you, and we’ll let you be you. We Say Yes to Uniqueness: We are proud to be an Equal Employment Opportunity (EEO) employer. Our commitment to equal opportunity extends to all applicants and employees, regardless of national origin, race, sex, gender, sexual orientation, age, disability, or any other class protected by the laws in the states where we operate.

Position Summary

As a Multi-Site Property Manager at The PMC, Inc, you will provide leadership and management to other on-site Teammates at two or more The PMC, Inc properties. You will be personally responsible for achieving excellence in all aspects of operational performance at your assigned properties. The role requires exceptional leadership, operational, and financial management skills, ensuring that the properties meet company goals for occupancy, resident satisfaction, compliance, and financial performance.

You are a confident and capable people manager. You’re well versed in juggling multiple competing priorities and able to react and recalibrate quickly without missing a beat as situations evolve. You are passionate about property management and driven by a desire to achieve the optimal results when it comes to occupancy, resident satisfaction, compliance with HUD, state and local program requirements, safety and building upkeep and financial performance. You are a fast learner and an excellent teacher, able to quickly grasp new concepts and re-package that learning in ways that your Teammates are able to absorb, embrace and adopt. You are comfortable with ambiguity and confident in making decisions, even with incomplete or imperfect information. You are an excellent communicator, able to interact with confidence and poise with internal and external stakeholders at all levels.

Key Responsibilities

• Lead, manage, and support Teammates across two or more properties, ensuring effective collaboration, communication, and alignment with company goals.
• Lead by example, displaying a strong commitment to The PMC, Inc’s overall goals and business objectives and acting in line with our The PMC, Inc Credo commitments to integrity, top-notch communication and excellence across all our business activities.
• Foster a culture of responsibility and ownership, ensuring that each team member understands their role in achieving the property’s objectives.
• Build strong relationships with your team as well as a variety of internal and external stakeholders, continuing to enhance The PMC, Inc’s reputation as a leading property owner/operator and employer of choice. Serve as the primary liaison with other company departments, facilitating smooth operations and timely responses to property needs.
• As a key people manager within the organization, you will recruit, onboard, train, coach, challenge, support and manage your team to achieve its full potential.
• Routinely handle confidential personal, medical and financial information related to our current and prospective residents, your Teammates and to The PMC, Inc’s business activities. You are expected to handle all confidential information appropriately, in line with all Federal, State and local laws and regulations as well as company policies and best practices.
• Recruit, onboard, train, and develop property staff to perform at their highest potential, encouraging professional growth and continuous improvement.

Property Performance

• Ensure that your properties achieve peak performance, which we define as 1) full occupancy and fast unit turns, 2) satisfied residents and Teammates, 3) full collection of accounts receivable each month and timely processing of rent increases/adjustments, 4) compliance with all applicable laws, programs and regulations, 5) safe, clean and comfortable homes for our residents, 6) adherence to established property budgets.
• Leverage The PMC, Inc’s policies, procedures and systems to establish clear and achievable standards of excellence for your Teammates, and regularly inspect performance against those standards.
• Regularly discuss performance against our standards with each of your direct reports.
• Present property performance information to your Regional Manager and Regional VP and execute recovery plans for any areas of performance that fall short of expectations.

Operations And Resident Satisfaction

• Ensure the smooth day-to-day operations of all properties under management, including leasing, maintenance, resident services, and administrative functions.
• Develop and implement policies and procedures that promote operational efficiency and a high level of resident satisfaction.
• Maintain strong relationships with residents, ensuring their needs and concerns are addressed promptly and professionally.
• Conduct regular property inspections to ensure compliance with company standards and address any maintenance or operational issues immediately.
• Take personal responsibility for clear, efficient and timely communication with residents, prospective residents, other Teammates and co-workers in other departments.
• Ensure that all your team members are aware of and adhering to the expected quality and timeliness of customer and stakeholder interactions.
• Ensure all complaints, grievances, legal claims, Federal, State & Local Notices and enforcement actions are immediately addressed, and share progress against such required actions through timely and detailed updates to senior management.

Marketing

• Develop and implement effective marketing strategies that adhere to HUD/Fair Housing guidelines and the Affine Fair Housing Marketing Plan (AFHMP), aiming to promote inclusivity and attract a diverse pool of qualified applicants.
• Utilize a mix of marketing channels, ensuring all promotional materials and outreach efforts align with AFHMP objectives, to enhance property visibility and attract potential residents from all segments of the community. Ensure all locally-produced marketing materials adhere to The PMC, Inc’s brand standard and enhance The PMC, Inc’s overall reputation in the market.
• Conduct ongoing analysis of market trends and competitors, leveraging insights to refine marketing.

Financial Management And Budgeting

• Develop, manage, and monitor annual operating budgets for each property, ensuring that financial performance meets or exceeds targets.
• Maximize revenue through effective management of occupancy, rent collection, and ancillary income streams.
• Review financial reports regularly, identify variances, and implement corrective actions to maintain budgetary control.
• Work with Regional/Area Manager and Asset Management to establish market rents, monitor competitive properties, and develop strategies for maximizing rental income.

Compliance And Risk Management

• Work collaboratively with our in-house Compliance Department, National Maintenance and Accounting Departments to ensure your property is in compliance with all applicable Federal, State, local and lender requirements, including but not limited to:
  • Affordable housing compliance program requirements (for example: HAP Contracts/Section 8, LIHTC program requirements, HOME programs, Housing Choice Voucher programs, income & employment verifications, annual recertifications, etc)
  • HUD inspection requirements (e.g. REAC/NSPIRE)
  • Lender inspections & refinance requirements (e.g. Property Capital Needs Assessment work)
  • Applicable Federal, State and local laws, regulations and programs, for example statewide or local rent control on market rate units (if applicable)
• Manage risk by tracking vendors comply with The PMC, Inc insurance requirements, implementing company safety protocols, and ensuring all properties are prepared for emergencies.
• Handle all resident grievances, legal claims, and enforcement actions professionally, in collaboration with Regional/Area Manager and corporate teams, ensuring swift resolution.

Vendor And Contract Management

• Review, and manage service contracts with vendors and contractors, ensuring that services are delivered on time and within budget.
• Ensure that vendors comply with company standards for insurance and licensing, and regularly review vendor performance.
• Act as the on-site eyes and ears during capital improvement projects at each property, including planning, budgeting, and project management, ensuring timely completion within budget.

Qualifications

Required Skills & Experience:

• 3+ years’ experience managing people
• 1+ years’ experience in Property Management or related real estate discipline
• 1+ years’ experience with standard real estate software (Yardi, Microsoft Office 365 preferred)
• Experience with affordable housing programs (Project-based Section 8, Section 202, LIHTC) preferred but not required
• Bachelor’s degree or equivalent professional experience Industry certification such as CPM, CAM or similar preferred A valid and current driver’s license is required for this position
• Takes initiative: seeks to understand the goal, develops a plan, and delivers
• Inquisitive: asks good questions & pieces together information from multiple sources
• Tech-savvy: comfortable with new tech – keen to use technology to deliver faster, better results
• Excellent Communication: able to communicate effectively with stakeholders at all levels, verbally and in writing
• Project Planning & Execution: comfortable with developing a scope of work, obtaining proposals, negotiating with vendors and overseeing execution
• Detail oriented: sees the big picture, but understands & appreciates that the details matter
• Strong Time Management: able to balance multiple competing priorities
• Excellent Interpersonal Skills: builds strong relationships and leverages those relationships to deliver great outcomes
• Professionalism: calm, cool, collected - unflappable, even under pressure
• Numerate: able to understand financials and manage a P&L at a property level
• Problem Solving: solutions oriented, getting as close to a ‘win for all’ as we can
• Flexible & Adaptable: willing to go the extra mile, adapts well to changing circumstances
• Exercises Good Judgment: considers multiple perspectives, weighs up risks, and makes a decision
• Decisive: comfortable making decisions with incomplete or imperfect information

Physical Demands

• Sedentary: sitting most of the time
• Physical: frequent use of laptop computer, keyboard, mouse and tablet Travel: Locally to attend meetings with partners, vendors, etc
• Visual: frequent use of computer monitor and tablet