Service Coordinator

SPM, LLC; Birmingham (AL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision Insurance

401(k) with Employer Match

Paid Holidays & Vacation

Immediate Pay Access

Employee Assistance & Wellness

Job summary

SPM, LLC in Birmingham, AL seeks a Service Coordinator to link residents with supportive services that promote independence and safety. You will conduct assessments, develop service plans, and coordinate programs while ensuring HUD compliance and documentation accuracy.

Responsibilities include coordinating with health and social service providers, educating residents on federal/state programs, and maintaining detailed records.

Qualifications

• Bachelor's degree in Social Work, Gerontology, Psychology, or related field.
• Knowledge of local services, state and federal programs, and senior resources.
• Understanding of Medicare, Medicaid, Social Security and other public benefit programs for seniors.
• Strong case management and problem-solving skills with a team-oriented attitude.
• Excellent communication and relationship-building skills.
• Organized, resourceful, and ready to take initiative.

Responsibilities

• Empower residents to live independently by connecting them with essential services, community resources, healthcare providers, and social service agencies.
• Build and maintain a robust network of local agencies, providers, and wellness resources.
• Educate and guide residents and families through Federal, State, and local programs tailored to senior adults.
• Assist residents in accessing benefits such as Medicare, Medicaid, SNAP, SSI, transportation, and other assistance programs.
• Coordinate wellness and educational programs that promote healthy aging and independent living.
• Conduct regular follow-up with residents to ensure services remain appropriate and effective.
• Maintain accurate resident files and documentation in compliance with HUD and company requirements.
• Complete assessments, referrals, case notes, and reports in a timely manner.
• Respond to resident concerns and assist with problem-solving.
• Build relationships with local service providers to expand available resources for residents.
• Collaborate with the management team to identify residents in need and provide proactive assistance.
• Advocate and negotiate on behalf of residents for cost-effective and adequate services.
• Create and maintain an up-to-date directory of community resources for residents and staff.

Skills

Bachelor's degree

Social work

Gerontology

Psychology

Case management

Communication

Education

Bachelor's degree in Social Work, Gerontology, Psychology, or related field

Job description

Service Coordinator

SPM, LLC – New Pilgrim Towers- Birmingham, AL

Empower lives. Connect with purpose. Create a community that CARES.

Ready to Be a Difference-Maker?

Are you passionate about helping others live independently and connecting people to life-changing resources? Do you thrive on making a meaningful impact every single day?

At SPM, LLC, we’re not just managing properties, we’re building community. With over 45 years of excellence and more than 200 thriving communities nationwide, we know that strong communities start with strong people,like YOU.

If you're ready to use your heart, your skills, and your voice to uplift residents and empower independence, the Service Coordinator role at New Pilgrim Towersis your next big opportunity!

The Service Coordinator is responsible for linking residents with supportive services that promote independence, improve quality of life, and help residents remain safely housed. This position conducts resident assessments, develops service plans, coordinates educational and wellness programs, provides referrals to community resources, maintains required documentation, and collaborates with property management and local service providers while ensuring compliance with HUD regulations and company policies.

What You’ll Do:

• Empower residents to live independently by connecting them with essential services, community resources, healthcare providers, and social service agencies.
• Build and maintain a robust network of local agencies, providers, and wellness resources.
• Educate and guide residents and families through Federal, State, and local programs tailored to senior adults.
• Assist residents in accessing benefits such as Medicare, Medicaid, SNAP, SSI, transportation, and other assistance programs.
• Coordinate wellness and educational programs that promote healthy aging and independent living.
• Conduct regular follow-up with residents to ensure services remain appropriate and effective.
• Maintain accurate resident files and documentation in compliance with HUD and company requirements.
• Complete assessments, referrals, case notes, and reports in a timely manner.
• Respond to resident concerns and assist with problem-solving.
• Build relationships with local service providers to expand available resources for residents.
• Collaborate with the management team to identify residents in need and provide proactive assistance.
• Advocate and negotiate on behalf of residents for cost-effective and adequate services.
• Create and maintain an up-to-date directory of community resources for residents and staff.

What You’ll Bring:

• Bachelor’s degree in Social Work, Gerontology, Psychology, or related field (Required)
• Knowledge of local services, state and federal programs, and senior resources.
• Understanding of Medicare, Medicaid, Social Security and other public benefit programs for seniors.
• Strong case management and problem-solving skills with a team-oriented attitude.
• Excellent communication and relationship-building skills
• Organized, resourceful, and ready to take initiative

What You’ll Get:

• Full benefits package: Medical, Dental & Vision Insurance
• Voluntary Life & Disability Insurance to protect what matters most
• Paid holidays, personal, vacation, and sick time — because YOU matter too
• 401(k) with Employer Match — invest in your future with confidence
• Immediate Pay Access — transfer your earned wages when YOU need them
• Employee Assistance and Health & Wellness Programs — we’re here for you

Why You’ll Love Working with Us:

• Work in a warm, supportive environment where your impact is deeply valued
• Grow your career with real training and advancement opportunities
• Be part of a company where PEOPLE and COMMUNITY always come first
• Make every day meaningful — for yourself and for the residents who rely on you

SPM, LLC is an Equal Opportunity Employer and maintains a drug-free workplace.