Service Coordinator

Warehouse on Wheels; Walton (KY); On-site; USD 35,000 - 49,000; Full time

Job summary

Warehouse on Wheels seeks a proactive Service Coordinator to streamline operations and enhance customer relationships. In this role, you'll handle trailer inspections, coordinate repairs with vendors, and maintain exceptional service quality. Join a dynamic team that values safety and personal growth while enjoying competitive pay and benefits including health insurance, PTO, and a 401k match.

Benefits

Health insurance

Dental insurance

Vision insurance

Health Savings Account

401k with company match

Weekly pay

10 Paid Holidays

PTO Plan

Bonus potential

Qualifications

• 1-3 years of related experience is required.
• Valid Driver's License needed.
• Detail-oriented with a 'Can do' attitude.

Responsibilities

• Inspect in-bound trailers and complete quality inspection reports.
• Coordinate estimates and repairs with approved vendors.
• Generate purchase orders for parts and vendor repairs as needed.

Skills

Interpersonal

Problem-solving

Attention to detail

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

About the position:

Service Coordinator Opportunity at Warehouse on Wheels

At Warehouse on Wheels (WoW), we’re more than just a workplace – we’re a close-knit team where folks are proud to clock in every day. Our team is built on the foundation of safe working conditions, servant leadership that genuinely cares about each team member’s well-being, and market-based compensation with gainsharing to recognize everyone’s hard work. At WoW, our team members don’t just do their jobs – they go above and beyond with a winning attitude, urgency, and the commitment to always follow through on their word.

If you’re ready to join a team that values your contributions, fosters a positive work environment, then we’d love to have you on board. At Warehouse on Wheels, we’re more than just a job – we’re a family working together for success!

What you’ll be doing:

1. Inbound trailer check-in: Inspect in-bound trailers and complete quality inspection reports. Determine and document required repairs and maintenance required.
2. Complete returned trailer orders
3. Shop Scheduling: Schedule in-shop workflow
4. Parts Ordering: Order parts as necessary and coordinate repairs
5. Vendor Repair Coordination: Coordinate estimates and repairs with approved vendors, and issue purchase orders.
6. Trailer Sweep-Out: Check trailer cleanliness upon check-in and clean as necessary
7. Work Shop Order Creation: Create orders for repair with quality inspection information
8. Work Shop Order Completion: Use mechanic’s repair information to add parts and labor to orders
9. Shop Work Selection: Issue repairs to mechanics, and provide printed work order
10. Purchase Order Creation: Generate purchase orders for all parts and vendor repairs as needed
11. Documenting trailer distribution and tracking trailer movements with precision.
12. Partnering with the General Manager to nurture and strengthen customer relationships.
13. Keeping an eye on accounts receivable and working with customers to maintain solid financial standing.

Our ideal candidate is/has:

1. Safety conscious and always performs tasks in a safe manner.
2. Energized by building and nurturing customer relationships.
3. Willing to operate with little to no supervision.
4. "Can do" attitude.
5. Ability to lift 50lbs or more.
6. Ability to adapt to the fast pace of a growing company and stay continuously abreast of its service
7. Excellent interpersonal and problem-solving and follow-up skills
8. Detail oriented

Qualifications to aid in your success:

1. High School Diploma or equivalent required.
2. 1-3 years of related experience.
3. Valid Driver's License.
4. Proficient with Microsoft programs especially Word and Excel.

What WOW Offers you:

• Insurance plans (eligibility after 30 days of employment):
• Health
• Dental (Basic and Enhanced plans available)
• Vision (Company paid)
• Life and Short-Term Disability Insurance
• Health Savings Account with generous employer contributions
• WEEKLY PAY
• 10 Paid Holidays
• PTO Plan
• Bonus potential (Monthly and Quarterly)
• 401k with company match (60-day contribution eligibility)