Customer Service Coordinator - Direct Sales (Remote)

Lensa; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company in IT Services is seeking a Customer Service Coordinator to enhance customer retention and support sales initiatives. This role involves analyzing data, managing customer relations, and leading projects in a remote environment. Ideal candidates will possess strong communication skills, experience in office settings, and a proactive approach to problem-solving.

Benefits

Medical, dental, and vision insurance

401k plan

Paid parental leave

Vacation and holidays

Short and long-term disability insurance

Qualifications

• Minimum 3 years office experience required.
• Strong resolution orientation with outstanding communication skills.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Increase customer retention through process knowledge.
• Manage revenue backlog based on assignment.
• Create tutorials and facilitate customer meetings via webinars.

Skills

Analytical problem solving

Communication

Project management

Customer service

Education

College degree preferred

Tools

Microsoft Office

Job description

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Description

The Customer Service Coordinator will support inside and outside sales representatives

Responsibilities/Essential Functions

• Responsible for increasing customer retention through process knowledge and program management implementation.
• Required to manage revenue backlog based on assignment.
• Use in-house reporting systems to generate data, analyze results, and present data formally to the customer or internal business partners.
• Create tutorials and facilitate customer meetings via webinars.
• Interacts and collaborates on a daily basis with internal/external cross functional teams to ensure initiatives and customer’s needs are met on schedule.
• Pro-actively consults with internal/external sales teams to ensure program commitments to the customer are in line with company capabilities.
• Advanced knowledge in direct sales order entry system, value added-services, and all operational processes.
  
  

Knowledge/Skills/Abilities

• Ability to facilitate and lead projects.
• Experienced Presentation skills.
• Ability to take analytical approach to problem solving.
• Strong resolution orientation with outstanding communication and customer service skills.
• Strong communication skills / grammar.
• Ability to work independently in a fast paced and changing environment.
• Strong computer skills required.
• Microsoft Office knowledge required including strong Excel, Outlook, Word and Windows.
  
  

Working Environment

• Remote.
  
  

Experience

• College degree preferred and/or minimum 3 years office experience.
  
  

Benefits: Vestis offers a wide array of comprehensive benefit programs and services including medical, dental, vision, short and long term disability, basic life insurance, and paid parental leave. Employees are able to enroll in the company’s 401k plan. Employees are eligible for 80 hours of vacation, 16 hours of floating holidays, and paid sick time every year. Employees will also receive 9 paid holidays throughout the calendar year.

Compensation: The hourly rate for this position ranges from $20.00 to $22.00, depending on circumstances including an applicant’s skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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