Service Coordinator

CentricitiHR; Town of Florida (NY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Benefits

401(k) Retirement Plan with Employer 匹

Supplemental Insurance Options

Paid Time Off

Opportunities for Career Advancement

Weekly Paychecks

Job summary

CentricitiHR is seeking a Service Coordinator in Jupiter, FL to manage residential and/or commercial service calls, schedule field technicians, and support service billing and admin operations.

The role requires dispatch experience, strong customer service, and excellent organizational skills in a fast-paced environment. Expect to coordinate with customers, technicians, and vendors and maintain accurate records.

Qualifications

• Minimum 1 year of dispatch experience coordinating field technicians.
• Experience with Microsoft Office, CRM, and dispatch software.
• Excellent customer service, communication, and telephone skills.
• Strong organization and attention to detail.
• Ability to multitask and prioritize in a fast-paced service environment.
• Strong computer and data-entry skills.
• Professional, dependable, and customer focused.

Responsibilities

• Answer incoming customer calls and service requests professionally.
• Gather detailed information about service issues to determine needs.
• Schedule and dispatch field technicians based on location, availability, urgency.
• Coordinate emergency and priority service calls.
• Communicate appointment times, updates, delays, and changes to customers.
• Gather and document property-access information and site requirements.
• Provide technicians with complete information before arrival.
• Create and maintain accurate work orders and customer records.
• Track field and technician hours, attendance, and timekeeping records.
• Prepare customer invoices and process payments.
• Receive, enter, and verify supply-house and vendor invoices.
• Communicate with customers, technicians, vendors, management, and accounting.

Skills

Dispatch experience

Customer service

Communication skills

Organization

Multitasking

Data entry

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office

CRM software

Dispatch software

Accounting software

Job description

Service Coordinator

Schedule: 8:00 AM – 4:30 PM
Location: Jupiter, FL | Full-Time

Our client is seeking an experienced Service Coordinator to coordinate residential and/or commercial service calls, schedule field technicians, communicate with customers, and support service billing and administrative operations.

Key Responsibilities

• Answer incoming customer calls and service requests professionally.
• Gather detailed information about service issues to help determine appropriate service needs.
• Schedule and dispatch field technicians based on location, availability, urgency, and qualifications.
• Coordinate emergency and priority service calls.
• Communicate appointment times, updates, delays, and schedule changes to customers.
• Gather and document property-access information and other site requirements.
• Provide technicians with complete and accurate information before they arrive at the job site.
• Create and maintain accurate work orders and customer records.
• Track and manage field and service technicians’ working hours, attendance, breaks, overtime, and on-call time, ensuring accurate and compliant timekeeping records.
• Prepare customer invoices and process payments.
• Receive, enter, and verify supply-house and vendor invoices.
• Communicate with customers, technicians, vendors, management, and accounting.

Qualifications

• Minimum 1 year of dispatch experience in electrical, HVAC, plumbing, or a similar service trade, with experience scheduling and coordinating field technicians.
• Experience with Microsoft Office, CRM, accounting and dispatch software.
• Excellent customer service, communication, and telephone skills.
• Strong organization and attention to detail.
• Ability to multitask and prioritize in a fast-paced service environment.
• Strong computer and data-entry skills.
• Professional, dependable, and customer focused.
• High school diploma or equivalent.

Benefits

• Medical, Dental, and Vision Benefits
• 401(k) Retirement Plan with Employer Match
• Supplemental Insurance Options
• Paid Time Off
• Opportunities for Career Advancement
• Weekly Paychecks