Service Coordinator

Pye-Barker Fire & Safety; United States; On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Excellent pay

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

401K match

Paid vacation

Company holidays

Career development

Company vehicle

Ownership plan

Job summary

Pye-Barker Fire & Safety is seeking a motivated coordinator to organize, schedule, and manage daily field technician activities. You will collaborate with managers, office staff, sales staff, field technicians, contractors, and customers to ensure smooth, profitable projects from start to finish.

Ideal candidates bring 1–3 years of related experience, strong Microsoft Office skills, excellent communication, and a proven ability to multitask under deadlines.

Qualifications

• 1-3 years of industry or customer service experience required.
• Administrative experience preferred.
• Proficient in Microsoft Word and Excel.

Responsibilities

• Schedule appointments and track client service records.
• Assess client needs and connect to the right provider.
• Maintain directory of providers and resources.
• Manage client database and service needs follow-up.
• Bill completed service SRs for local accounts.
• Order materials for required service.
• Ensure customer satisfaction and resolve conflicts professionally.
• Evaluate service quality and identify improvements.
• Maintain relationships with providers and clients.
• Monitor ongoing services and adapt to changes.
• Expand provider network to avoid gaps.
• Respond to phones and emails in the office.
• Perform other duties as assigned.

Skills

Customer service

Problem solving

Organization

Multitasking

Communication

Microsoft Office

Tools

Microsoft Office

Job description

Make a difference, protect lives, and achieve your dreams. Build your career with the industry-leading fire, life safety and security company.

This position is responsible for organizing, scheduling, and managing the flow of activities for the field technicians. They monitor/adjust the daily schedule as needed to complete the expected and upcoming work in the short term. This position is responsible for collaborating with managers, office staff, sales staff, field technicians, contractors, and customers to ensure smooth and profitable projects from start to finish.

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Essential Duties & Responsibilities:

• Schedule appointments for clients, answer phones and track clients' service records
• Assess the needs of clients and connect them with the correct provider
• Create and maintain a directory of providers and resources
• Create and maintain a database of clients and client needs
• Bill completed service SRs for local accounts.
• Order any materials needed for the required service.
• Interact with clients who are not satisfied, putting service and communication techniques into practice and resolving any conflicts professionally and answering inquiries respectfully
• Evaluate the quality of all services and identify areas that need improvements
• Ensure each client is given the necessary services and follow up to fill ongoing service needs
• Maintain good relationships with providers and clients to keep customer base
• Monitor the services being provided and stay up to date on any services being introduced or discontinued
• Expand the list of resources and providers to assure there are no gaps in services
• Answer telephones and respond to email inquiries in the office
• Perform other duties assigned by management.

Education/Qualification:

• 1-3 years of industry experience or a related customer service experience required
• Previous administrative experience preferred
• Proficient skills in Microsoft Office, including Microsoft Word and Microsoft Excel
• Excellent customer service and problem-solving skills
• High quality organizational skills
• The ability to work well under deadlines and to multitask
• The ability to build relationships and coalitions within the community
• Excellent verbal and written communication skills
• Excellent critical thinking and problem-solving skills

Other Duties:

• Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.
• Performes other duties as assigned.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.

Benefits and Perks:

• Excellent pay
• Medical, dental, vision
• Company paid life insurance
• Company paid short-term disability
• 401K with employer match
• Paid vacation and company holidays
• Training and Career Development
• Company vehicle (if job applicable)
• Immediate qualification for the ALL In Ownership Plan (https://pyebarkerfs.com/all-in/) for all eligible full-time employees

Our Commitment:

Pye-Barker is built on four core values - customer-bias, trust, respect, and commitment - that serve as the north star for how we conduct business within our community and across our branches. As a group, we promise to do what's right by our customers, community, and one another, each and every day.

Our EEO Statement:

Pye-Barker Fire & Safety is an Equal Opportunity Employer. All applicants will be considered for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, pregnancy, sexual orientation, gender identity, gender expression, genetic information, disability, military service and veteran status, or any other characteristic protected by applicable law.