Scheduling Coordinator

Pye-Barker Fire & Safety, LLC; Irving (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Excellent pay

Medical, dental, vision

Company paid life insurance

Company paid short-term disability

401K with employer match

Paid vacation and company holidays

Training and Career Development

Company vehicle (if job applicable)

ALL In Ownership Plan eligibility

Job summary

Pye-Barker Fire & Safety, LLC in Irving, TX is seeking a Schedule Coordinator to manage customer service requests and coordinate daily schedules for emergency and scheduled repairs. You will collaborate with service managers, field technicians, contractors, and customers to keep projects on track.

The role demands excellent communication, strong organizational skills, and the ability to work under pressure. A related degree is preferred and two years of experience is expected.

Qualifications

• High school diploma or GED required; an associate/bachelor's is preferred.
• Two years of experience in a similar scheduling/coordination role.
• Advanced proficiency in scheduling software and recordkeeping.
• Excellent communication and interpersonal skills, plus strong organization.

Responsibilities

• Serve as main liaison for service managers, customers, and field technicians.
• Answer scheduling queries via email and phone and reschedule as needed.
• Coordinate technicians, contractors, and vendors for emergency and planned jobs.
• Work under pressure to meet deadlines and adapt to changes.
• Perform other duties as assigned by management.

Skills

Communication

Interpersonal skills

Organizational skills

Working under pressure

Attention to detail

Time management

Education

High school diploma or GED

Associate's or bachelor's degree in business administration or in an industry-related field preferred

Tools

Scheduling software

Job description

Make a difference, protect lives, and achieve your dreams. Build your career with the industry-leading fire, life safety and security company. The Schedule Coordinator is responsible for coordinating customer service requests, they monitor and adjust the daily schedule as needed to complete the expected and upcoming work in the short term. This position is responsible for collaborating with service managers, office staff, sales staff, field technicians, contractors, and customers to ensure smooth and profitable projects from start to finish.

Essential Duties & Responsibilities:

• Serves as main liaison for service manager, customers, and field technicians.
• Answering scheduling queries via email and phone.
• Rescheduling or canceling meetings in a timeous manner.
• Able to work under pressure with tight deadlines and demonstrate adaptability in an ever-changing environment.
• Coordination of Technicians, General Contractors, Property Management, and outside vendors as needed.
• Scheduling with customers and multiple teams of technicians for emergency services and scheduled repair jobs.
• Perform other duties assigned by management.

Education/Qualification:

• High school diploma or GED.
• Associate's or bachelor's degree in business administration or in an industry-related field preferred.
• A minimum of two years' experience in a similar role.
• Advanced proficiency in scheduling software Advanced knowledge of confirming and rescheduling appointments, as well as recordkeeping practices.
• Excellent communication and interpersonal skills.
• Excellent organizational skills and attention to detail.

Other Duties:

• Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.
• Performs other duties as assigned.

Physical Requirements:

Prolonged periods sitting at a desk and working on a computer.

Benefits and Perks:

• Excellent pay
• Medical, dental, vision
• Company paid life insurance
• Company paid short-term disability
• 401K with employer match
• Paid vacation and company holidays
• Training and Career Development
• Company vehicle (if job applicable)
• Immediate qualification for the ALL In Ownership Plan for all eligible full-time employees

Our Commitment:

Pye-Barker is built on four core values – customer-bias, trust, respect, and commitment – that serve as the north star for how we conduct business within our community and across our branches. As a group, we promise to do what’s right by our customers, community, and one another, each and every day.

Our EEO Statement:

Pye-Barker Fire & Safety is an Equal Opportunity Employer. All applicants will be considered for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, pregnancy, sexual orientation, gender identity, gender expression, genetic information, disability, military service and veteran status, or any other characteristic protected by applicable law.

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Since 1946, we have been an industry leader with a reputation for putting our customers and our people first.

More About Us

We strive to serve our communities by keeping businesses, families, and neighbors safe from fire, life safety, and security risks. Our values serve as the foundation for our culture -they're how we treat our customers and each other.

See Our Offerings

We promise to make recommendations that are always in the best interest of our customers and provide service that's responsive and dependable, every time. You can count on us to care for you - our customer - as we care for each other. We have the utmost appreciation for this industry and each other, and are proud to be working together to help our customers and neighbors protect what they've built. We're committed to quality craftsmanship, quick response and taking care of our team members and our customers like family.