Service Coordinator

Pye-Barker Fire & Safety, LLC; Carlstadt (NJ); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision care

Company paid life insurance

401K with employer match

Paid vacation and holidays

Company vehicle

Job summary

Pye-Barker Fire & Safety, LLC is hiring a scheduling coordinator to organize and manage the daily flow of field technicians. You will coordinate with managers, office and sales staff, technicians, contractors, and customers to ensure projects run smoothly and profitably from start to finish.

Responsibilities include scheduling, client communication, service record tracking, materials ordering, and resolving inquiries while maintaining strong provider relationships.

Qualifications

• 1-3 years of industry experience or related customer service experience required.
• Proficient skills in Microsoft Office (Word/Excel/Outlook).
• Excellent customer service and problem-solving skills.
• High quality organizational skills and ability to work under deadlines and multitask.

Responsibilities

• Schedule appointments for clients and answer phones; track service records.
• Assess client needs and connect them with the correct provider.
• Create and maintain a directory of providers and resources.
• Bill completed service work orders for local accounts; order materials as needed.
• Interact with clients who are not satisfied and resolve conflicts professionally.
• Evaluate service quality and identify areas for improvement; ensure clients receive necessary services.
• Maintain relationships with providers and clients to sustain the customer base.
• Monitor services and stay updated on any changes; respond to emails/phone inquiries in the office.
• Perform other duties assigned by management.

Skills

Customer service

Scheduling

Multitasking

Communication

Problem solving

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Make a difference, protect lives, and achieve your dreams. Build your career with the industry-leading fire, life safety and security company.This position is responsible for organizing, scheduling, and managing the flow of activities for the field technicians. They monitor/adjust the daily schedule as needed to complete the expected and upcoming work in the short term. This position is responsible for collaborating with managers, office staff, sales staff, field technicians, contractors, and customers to ensure smooth and profitable projects from start to finish.Essential Duties & Responsibilities:Schedule appointments for clients, answer phones and track clients’ service recordsAssess the needs of clients and connect them with the correct providerCreate and maintain a directory of providers and resourcesCreate and maintain a database of clients and client needsBill completed service SRs for local accounts.Order any materials needed for the required service.Interact with clients who are not satisfied, putting service and communication techniques into practice and resolving any conflicts professionally and answering inquiries respectfullyEvaluate the quality of all services and identify areas that need improvementsEnsure each client is given the necessary services and follow up to fill ongoing service needsMaintain good relationships with providers and clients to keep customer baseMonitor the services being provided and stay up to date on any services being introduced or discontinuedExpand the list of resources and providers to assure there are no gaps in servicesAnswer telephones and respond to email inquiries in the officePerform other duties assigned by management.Education/Qualification:1-3 years of industry experience or a related customer service experience requiredPrevious administrative experience preferredProficient skills in Microsoft Office, including Microsoft Word and Microsoft ExcelExcellent customer service and problem-solving skillsHigh quality organizational skillsThe ability to work well under deadlines and to multitaskThe ability to build relationships and coalitions within the communityExcellent verbal and written communication skillsExcellent critical thinking and problem-solving skillsOther Duties:Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.Performs other duties as assigned.Physical Requirements:Prolonged periods sitting at a desk and working on a computer.Pay Rate:$20 to $30 hourly based on experience.Benefits and Perks:Excellent payMedical, dental, visionCompany paid life insuranceCompany paid short-term disability401K with employer matchPaid vacation and company holidaysTraining and Career DevelopmentCompany vehicle (if job applicable)Immediate qualification for the ALL In Ownership Plan for all eligible full-time employeesOur Commitment:Pye-Barker is built on four core values – customer-bias, trust, respect, and commitment – that serve as the north star for how we conduct business within our community and across our branches. As a group, we promise to do what’s right by our customers, community, and one another, each and every day.Our EEO Statement:Pye-Barker Fire & Safety is an Equal Opportunity Employer. All applicants will be considered for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, pregnancy, sexual orientation, gender identity, gender expression, genetic information, disability, military service and veteran status, or any other characteristic protected by applicable law.