Service Coordinator

Pye-Barker Fire & Safety, LLC; Jackson (WY); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Excellent pay

Medical, dental, vision

Company paid life insurance

Company paid short-term disability

401K with employer match

Paid vacation and company holidays

Training and Career Development

Company vehicle

ALL In Ownership Plan

Job summary

Pye-Barker Fire & Safety, LLC is seeking a proactive customer service administrator in Jackson, WY. The role focuses on coordinating providers, managing client records, and ensuring timely service delivery across local accounts.

You will maintain service databases, liaise with clients and providers, and support operations with administrative tasks while upholding high standards of service and communication.

Qualifications

• 1-3 years of industry experience or related customer service experience required.
• Proficient skills in Microsoft Office, including Microsoft Word and Microsoft Excel
• Excellent customer service and problem-solving skills
• High quality organizational skills
• The ability to work well under deadlines and to multitask
• The ability to build relationships and coalitions within the community
• Excellent verbal and written communication skills
• Excellent critical thinking and problem-solving skills

Responsibilities

• Schedule appointments for clients, answer phones and track clients’ service records
• Assess the needs of clients and connect them with the correct provider
• Create and maintain a directory of providers and resources
• Create and maintain a database of clients and client needs
• Bill completed service SRs for local accounts
• Order any materials needed for the required service
• Interact with clients who are not satisfied, resolving conflicts professionally
• Evaluate the quality of all services and identify areas for improvement
• Ensure each client receives the necessary services and follow up on ongoing needs
• Maintain relationships with providers and clients to keep the customer base
• Monitor services and stay up to date on new or discontinued services
• Expand resources and providers to cover all needs
• Answer phones and respond to email inquiries in the office
• Perform other duties assigned by management.

Skills

Customer service

Problem solving

Communication

Organization

Multitasking

Relationship building

Tools

Microsoft Word

Microsoft Excel

Job description

Essential Duties & Responsibilities:

• Schedule appointments for clients, answer phones and track clients’ service records
• Assess the needs of clients and connect them with the correct provider
• Create and maintain a directory of providers and resources
• Create and maintain a database of clients and client needs
• Bill completed service SRs for local accounts.
• Order any materials needed for the required service.
• Interact with clients who are not satisfied, putting service and communication techniques into practice and resolving any conflicts professionally and answering inquiries respectfully
• Evaluate the quality of all services and identify areas that need improvements
• Ensure each client is given the necessary services and follow up to fill ongoing service needs
• Maintain good relationships with providers and clients to keep customer base
• Monitor the services being provided and stay up to date on any services being introduced or discontinued
• Expand the list of resources and providers to assure there are no gaps in services
• Answer telephones and respond to email inquiries in the office
• Perform other duties assigned by management.

Education/Qualification:

• 1-3 years of industry experience or a related customer service experience required
• Previous administrative experience preferred
• Proficient skills in Microsoft Office, including Microsoft Word and Microsoft Excel
• Excellent customer service and problem-solving skills
• High quality organizational skills
• The ability to work well under deadlines and to multitask
• The ability to build relationships and coalitions within the community
• Excellent verbal and written communication skills
• Excellent critical thinking and problem-solving skills

Other Duties:

• Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.
• Performs other duties as assigned.

Physical Requirements:

Prolonged periods sitting at a desk and working on a computer.

Benefits and Perks:

• Excellent pay
• Medical, dental, vision
• Company paid life insurance
• Company paid short-term disability
• 401K with employer match
• Paid vacation and company holidays
• Training and Career Development
• Company vehicle (if job applicable)
• Immediate qualification for the ALL In Ownership Plan for all eligible full-time employees

Our Commitment:

Pye-Barker is built on four core values – customer-bias, trust, respect, and commitment – that serve as the north star for how we conduct business within our community and across our branches. As a group, we promise to do what’s right by our customers, community, and one another, each and every day.

Our EEO Statement:

Pye-Barker Fire & Safety is an Equal Opportunity Employer. All applicants will be considered for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, pregnancy, sexual orientation, gender identity, gender expression, genetic information, disability, military service and veteran status, or any other characteristic protected by applicable law.

Click here We are hiring across the nation! Many of our roles provide on-the-job training to help you get licensed and working.

View Our Locations

Since 1946, we have been an industry leader with a reputation for putting our customers and our people first.

More About Us

We strive to serve our communities by keeping businesses, families, and neighbors safe from fire, life safety, and security risks. Our values serve as the foundation for our culture -they're how we treat our customers and each other. See Our Offerings We promise to make recommendations that are always in the best interest of our customers and provide service that's responsive and dependable, every time. You can count on us to care for you - our customer - as we care for each other. We have the utmost appreciation for this industry and each other, and are proud to be working together to help our customers and neighbors protect what they've built. We're committed to quality craftsmanship, quick response and taking care of our team members and our customers like family.