Scheduling Coordinator

Pye-Barker Fire & Safety; Pasco (WA); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Excellent pay

Medical, dental, vision

401K with employer match

Paid vacation and company holidays

Training and Career Development

Company vehicle (if job applicable)

ALL In Ownership Plan eligibility

Job summary

Pye-Barker Fire & Safety is seeking a Schedule Coordinator to manage customer service requests and daily scheduling. You will collaborate with service managers, office staff, sales staff, field technicians, contractors, and customers to ensure smooth and profitable projects from start to finish.

The role requires coordinating with multiple teams for emergency services and scheduled repairs, maintaining accurate records, and performing related duties as needed.

Qualifications

• High school diploma or GED required.
• Associates or Bachelors in business administration or related field preferred.
• Minimum two years’ experience in a similar role.
• Advanced proficiency in scheduling software.
• Advanced knowledge of confirming/rescheduling appointments and recordkeeping.
• Excellent communication and interpersonal skills.

Responsibilities

• Serve as main liaison for service manager, customers, and field technicians.
• Answer scheduling queries via email and phone.
• Reschedule or cancel meetings in a timely manner.
• Coordinate Technicians, General Contractors, Property Management, and outside vendors as needed.
• Schedule with customers and multiple teams for emergency and scheduled repair jobs.
• Perform other duties as assigned by management.

Skills

Communication skills

Organizational skills

Scheduling software

Working under pressure

Education

High school diploma or GED

Associate/Bachelor’s in business admin or related field preferred

Tools

Scheduling software

Job description

Make a difference, protect lives, and achieve your dreams. Build your career with the industry-leading fire, life safety and security company.

The Schedule Coordinator is responsible for coordinating customer service requests, they monitor and adjust the daily schedule as needed to complete the expected and upcoming work in the short term. This position is responsible for collaborating with service managers, office staff, sales staff, field technicians, contractors, and customers to ensure smooth and profitable projects from start to finish.

Essential Duties & Responsibilities:

• Serves as main liaison for service manager, customers, and field technicians.
• Answering scheduling queries via email and phone.
• Rescheduling or canceling meetings in a timeous manner.
• Able to work under pressure with tight deadlines and demonstrate adaptability in an ever-changing environment.
• Coordination of Technicians, General Contractors, Property Management, and outside vendors as needed.
• Scheduling with customers and multiple teams of technicians for emergency services and scheduled repair jobs.
• Perform other duties assigned by management.

Education/Qualification:

• High school diploma or GED.
• Associate’s or bachelor’s degree in business administration or in an industry-related field preferred.
• A minimum of two years’ experience in a similar role.
• Advanced proficiency in scheduling software
• Advanced knowledge of confirming and rescheduling appointments, as well as recordkeeping practices.
• Excellent communication and interpersonal skills.
• Excellent organizational skills and attention to detail.

Other Duties:

• Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.
• Performs other duties as assigned.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.

Compensation:

• $20 - $24 hourly DOE

Benefits and Perks:

• Excellent pay
• Medical, dental, vision
• Company paid life insurance
• Company paid short-term disability
• 401K with employer match
• Paid vacation and company holidays
• Training and Career Development
• Company vehicle (if job applicable)
• Immediate qualification for the ALL In Ownership Plan for all eligible full-time employees

Our Commitment:

Pye-Barker is built on four core values – customer-bias, trust, respect, and commitment – that serve as the north star for how we conduct business within our community and across our branches. As a group, we promise to do what’s right by our customers, community, and one another, each and every day.

Our EEO Statement:

Pye-Barker Fire & Safety is an Equal Opportunity Employer. All applicants will be considered for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, pregnancy, sexual orientation, gender identity, gender expression, genetic information, disability, military service and veteran status, or any other characteristic protected by applicable law.