Service Coordinator

Warren Henry Automotive Group; Town of Florida (NY); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Paid Time Off

401K retirement planning with Employer

Life and Accident Insurance (100% Empl

Tuition Reimbursement

Legal Services

Job summary

Warren Henry Automotive Group is seeking a Service Coordinator to join our Business Development team. The role focuses on developing relationships with current and prospective clients to schedule and confirm appointments for the Service department, contributing to customer retention.

The ideal candidate has strong people skills, goal-orientated mindset, and thrives in a fast-paced environment with a focus on high-quality service and customer satisfaction.

Qualifications

• Proven experience in customer service; sales preferred.
• Positive attitude and self-motivated.
• Effective and excellent oral and written communication skills.
• Must be comfortable with public communication.
• Must be available to work flexible hours, weekends and holidays.
• Bilingual in English and Spanish preferred.

Responsibilities

• Connecting with current and prospective clients by listening and understanding the customer’s needs to schedule the appointment.
• Communicating with the service department managers and service advisors to obtain any needed information to complete an appointment and satisfy the customer’s needs.
• Maintaining knowledge of how to process loaners, valet services and how to properly schedule these services.

Skills

Customer service

Public communication

Goal setting

Oral and written communication

Public speaking

Bilingual English/Spanish

Self-motivation

Education

High school diploma or GED

Job description

Position Overview

As part of our Business Development team, the Service Coordinator is responsible for developing relationships with current and prospective clients to schedule and confirm appointments for the Service department. In this position, you will be working with the Service team and play a crucial role in customer retention.

A great candidate would have good people skills and a goal-orientated mentality, who enjoys working in a fast-paced environment.

Available Benefits

• Medical, dental and vision insurance
• Paid Time Off
• 401K retirement planning with Employer Contributions
• Life and Accident Insurance (100% Employer Paid)
• Tuition Reimbursement
• Legal Services

Responsibilities

• Connecting with current and prospective clients by listening and understanding the customer’s needs to schedule the appointment.
• Communicating with the service department managers and service advisors to obtain any needed information to complete an appointment and satisfy the customer’s needs.
• Maintaining knowledge of how to process loaners, valet services and how to properly schedule these services.

Qualifications

• High school diploma or General Education Degree (GED) required.
• Positive attitude and self-motivated.
• Proven experience in customer service; sales preferred.
• Must possess strong desire to set and achieve goals.
• Effective and excellent oral and written communication skills.
• Must be comfortable with public communication.
• Must be available to work flexible hours, weekends and holidays.
• Bilingual in English and Spanish preferred.