Service Coordinator

National H.V.A.C. Service, Ltd.; Springdale (AR); On-site; USD 38,000 - 52,000; Full time

Job summary

National H.V.A.C. Service, Ltd. in the United States is seeking a Service Coordinator to manage daily HVAC/R and plumbing service operations for commercial clients.

You will schedule, dispatch, communicate with customers, and maintain detailed records in our ERP system. Ideal candidates have 1–3 years of office experience, strong typing skills, and excellent organization, time management, and communication abilities.

Qualifications

• High school diploma or equivalent required; 1-3 years of office experience preferred.
• Proficiency with Microsoft Office and data-entry with high accuracy.
• Excellent verbal and written communication; strong time-management and organizational skills.
• Ability to multi-task in a fast-paced environment and handle high-pressure situations.
• Familiarity with HVAC/R or service dispatching is a plus.

Responsibilities

• Schedule service calls, installations, and maintenance based on technician availability and job urgency.
• Dispatch technicians to job sites with essential information to complete work safely.
• Communicate with clients to confirm appointments and provide updates.
• Maintain detailed records of service requests, assignments, and completed work in ERP.
• Address emergencies and resolve scheduling conflicts promptly to ensure customer satisfaction.
• Input and update job status and customer information in ERP systems.

Skills

Typing 50 WPM

Communication skills

Time management

Attention to detail

Organizational skills

Team player

Ability to work under pressure

Education

High school diploma or equivalent

Associate or Bachelor's degree in business or related field

Tools

Microsoft Office Suite

ERP software

Job description

Job Type

Full-time

Description

The Service Coordinator plays a critical role in managing and organizing the daily operations of HVAC/R and plumbing services for commercial clients.

Key Responsibilities

• - Scheduling: Coordinate and schedule service calls, installations, and maintenance based on technician availability, customer priority, and job urgency.
• - Dispatching: Dispatch technicians to job sites in a timely and efficient manner, providing any pertinent information required to complete the job quickly and safely.
• - Customer Communication: Communicate with clients to confirm service appointments, provide updates, and address any concerns or inquiries.
• - Job Tracking and Documentation : Maintain detailed records of all service requests, technician assignments, and completed work. Ensure accurate logging of job details and requirements.
• - Problem Solving: Address emergency service requests and resolve any scheduling conflicts or service issues promptly, ensuring customer satisfaction.
• - Data Entry and Reporting: Input and update job status, customer information, and technician schedules in the company's Enterprise Resource Planning (ERP) software.

Requirements

• - High school diploma or equivalent
• - 1-3 years of experience in an office setting
• - Team player mentality and work ethic
• - Proficiency in Microsoft Office Suite (Excel, Word, Outlook, Teams, etc.)
• - Minimum 50 words per minute typing skills
• - Strong attention to detail and accuracy in data entry
• - Excellent punctuality
• - Excellent communication skills, both written and verbal
• - Excellent time management skills
• - Ability to handle high-pressure situations and resolve conflicts quickly
• - Ability to manage multiple tasks simultaneously and meet deadlines
• - Strong organizational skills

Preferred Qualifications

• - Associate or Bachelor's degree in business or a related field
• - Prior experience in customer service and dispatching in a related field
• - Familiarity with HVAC/R and plumbing systems and services

Working Conditions

• - Ability to work in a fast-paced office environment
• - May require sitting for extended periods, using a computer and telephone
• - Occasional lifting of up to 50 pounds
• - Flexibility to respond to after-hours emergencies or urgent client needs may be required