Service Coordinator

Control Freaks Hawaii; Kahului (HI); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Competitive pay based on experience

Paid time off & company holidays

Opportunities for growth & advancement

Ongoing training & professional dev.

Supportive team environment

Job summary

Control Freaks Hawaii is seeking a highly organized Service Coordinator to act as the central communication hub among customers, field technicians, and internal teams. The role includes scheduling, dispatching, and handling service requests from start to finish, with additional administrative and light warehouse duties.

The ideal candidate will excel in a fast-paced environment, possess strong communication skills, and balance customer needs with operational priorities.

Qualifications

• Experience in service coordination, dispatching, or administrative support preferred.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Proficiency with Microsoft Office and Google Workspace.
• Familiarity with scheduling/service management software.
• Ability to work independently and collaboratively within a team.
• Experience in construction, security, low-voltage systems, HVAC, electrical, or service-based industries is a plus.

Responsibilities

• Receive, prioritize, and schedule incoming service requests.
• Dispatch field technicians and installers based on availability, skillset, location, and urgency.
• Maintain and adjust daily schedules to accommodate emergencies and changing priorities.
• Communicate service appointments, updates, and arrival times to customers.
• Monitor technician progress and provide logistical support as needed.
• Coordinate follow-up visits, warranty work, and recurring maintenance.

Skills

Verbal & written communication

Organizational skills

Multitasking

Independent & team collaboration

MS Office & Google Workspace

Scheduling software

Problem solving

Customer service

Attention to detail

Job description

Position Summary

We are seeking a highly organized and customer-focused Service Coordinator to join our team. This role serves as the central point of communication between our customers, field technicians, and internal departments. The Service Coordinator is responsible for scheduling and dispatching service calls, managing customer communications, coordinating technician workloads, and ensuring service requests are handled efficiently from start to finish.

Job Description

Job Description

Service Coordinator

We are seeking a highly organized and customer-focused Service Coordinator to join our team. This role serves as the central point of communication between our customers, field technicians, and internal departments. The Service Coordinator is responsible for scheduling and dispatching service calls, managing customer communications, coordinating technician workloads, and ensuring service requests are handled efficiently from start to finish.

The ideal candidate thrives in a fast-paced environment, has excellent communication skills, and can effectively balance customer needs with operational priorities. In addition to service coordination duties, this position will provide administrative support and assist with light warehouse and inventory-related tasks as needed.

Key Responsibilities

Service Coordination & Dispatching

• Receive, prioritize, and schedule incoming service requests.
• Dispatch field technicians and installers based on availability, skillset, location, and urgency.
• Maintain and adjust daily schedules to accommodate emergency calls, customer requests, and changing priorities.
• Communicate service appointments, updates, and arrival times to customers.
• Monitor technician progress throughout the day and provide logistical support as needed.
• Coordinate follow-up visits, warranty work, and recurring maintenance schedules.
• Ensure all service tickets are properly documented, updated, and closed out accurately.

Customer Service & Client Communication

• Serve as a primary point of contact for customers via phone, email, and in-person interactions.
• Respond promptly and professionally to customer inquiries and service requests.
• Provide status updates and communicate any schedule changes or delays.
• Resolve customer concerns or elevate issues to management when necessary.
• Build positive relationships through exceptional customer service and clear communication.

Administrative Support

• Maintain accurate service records, work orders, and customer information.
• Prepare estimates, service documentation, and customer correspondence as needed.
• Assist with invoicing support, data entry, and filing.
• Coordinate communication between service, sales, and operations departments.
• Generate reports and track service metrics when requested.

Warehouse & Operational Support

• Assist with receiving, organizing, and tracking inventory related to service operations.
• Prepare materials and equipment for scheduled service calls.
• Coordinate parts ordering and availability for upcoming jobs.
• Maintain a clean, organized, and safe warehouse environment.
• Support inventory counts and material management activities.

Qualifications

• Previous experience in service coordination, dispatching, customer service, administrative support, or a related role preferred.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Ability to remain calm and professional in a fast-paced environment.
• Proficiency with Microsoft Office, Google Workspace, and scheduling or service management software.
• Strong attention to detail and problem-solving skills.
• Ability to work independently and collaboratively within a team.
• Experience in construction, security, low-voltage systems, HVAC, electrical, or service-based industries is a plus.

Desired Traits

• Customer-first mindset.
• Strong sense of urgency and follow-through.
• Dependable, proactive, and adaptable.
• Excellent time management and prioritization skills.
• Positive attitude and professional demeanor.

Physical Requirements

• Ability to occasionally lift and move materials up to 40 pounds.
• Ability to spend time at a desk using a computer and phone.
• Ability to move throughout warehouse and office areas as needed.

Benefits

• Competitive pay based on experience.
• Paid time off and company holidays.
• Opportunities for growth and advancement.
• Supportive team environment.
• Ongoing training and professional development.