Service Coordinator

1220 Homes for Independent Living of Wisconsin LLC; Sheboygan (WI); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

401(k) with stock benefits

Referral Bonus Program - $2,000 bonus per positive referral

Tuition Reimbursement and Loan Pay-down Programs

Employee Assistance Programs

Job summary

1220 Homes for Independent Living of Wisconsin LLC is seeking a Service Coordinator (Program Manager) in Sheboygan to lead various programs, acting as the primary contact between guardians, clients, and our team. Candidates should have strong communication and organizational skills and the ability to work autonomously.

The ideal applicant should possess at least 3 years of direct care experience, preferably with supervisory experience, and have a valid driver's license. Benefits include health insurance, PTO after 60 days, and referral bonuses.

Qualifications

• At least 3 years of experience in direct care and 2 years of supervisory experience preferred.
• Valid Wisconsin driver’s license with 3 years of acceptable driving record.
• Personal vehicle with insurance.

Responsibilities

• Lead multiple programs, including employee operations.
• Interview and complete onboarding of new hires.
• Develop and manage individual service plans (ISP) for assigned clients.
• Ensure delivery of services outlined in ISP.
• Respond to program emergencies outside normal business hours.

Skills

Excellent communication skills

Organizational skills

Responsiveness

Autonomy

High level of initiative

Education

High School Diploma or equivalent

Bachelor’s degree preferred

Job description

Overview

Hiring a Service Coordinator (Program Manager) to lead multiple programs, including employee operations and assigned households. The primary contact between guardians, clients, and the company. The role supports adult clients with behavioral and/or medical disabilities, working directly in the field and spending time in the office for documentation. Experience in homecare is highly preferred.

Responsibilities

• Interview and complete onboarding of new hires, including training of standard precautions.
• Develop and manage individual service plans (ISP) for assigned clients.
• Ensure delivery of services outlined in ISP for the client population across multiple programs.
• Respond to program emergencies, including those outside normal business hours.
• Ensure medical treatment supplies are available within programs and train direct care staff on administration and logging of required treatments.
• Serve as primary contact for hospital staff regarding emergency treatments and hospital stays.
• Oversee household operations, including maintenance reports, menu development, grocery shopping, housekeeping, vehicle maintenance, and activity planning.
• Perform HR and payroll functions for direct reports, including interviews, orientations, training, performance monitoring and evaluation, coaching, and corrective action.
• Manage client funds and valuables responsibly.
• Maintain on-call responsibilities.

Qualifications

• High School Diploma or equivalent; Bachelor’s degree preferred.
• At least 3 years of experience in direct care and 2 years of supervisory experience preferred.
• Excellent communication and organizational skills.
• Flexibility, autonomy, responsiveness, and a high level of initiative.
• Ability to travel to different work locations, training sessions, and meetings.
• Valid Wisconsin driver’s license with 3 years of acceptable driving record.
• Personal vehicle with insurance.

Benefits

• Compensation commensurate with location and experience.
• Health, Dental, and Vision Insurance.
• PTO after 60 days.
• 401(k) with stock benefits.
• Referral Bonus Program - $2,000 bonus per positive referral.
• Tuition Reimbursement and Loan Pay-down Programs.
• Employee Assistance Programs.

Equal Opportunity Employer

MyPath is an Equal Opportunity Employer (EOE) committed to fostering a diverse, equitable, and inclusive workplace.