Service Coordinator

Papé Group; Seattle (WA); On-site; Full time

Job summary

Papé Group is seeking a Service Coordinator to join their dynamic team in Seattle. The ideal candidate enjoys a fast-paced environment, is detail-oriented, and excels in customer service. Responsibilities include managing service operations and assisting customers with their equipment repair needs. Competitive compensation and significant career growth opportunities are offered.

Benefits

401(k) & Roth 401(k) Retirement Plans with Company Match

Medical, Dental, Vision and Prescription Insurance

Flexible Spending Accounts (Flex Plans)

Online and Instructor-Led Training

Tuition Reimbursement for Training Programs

Progressive Vacation Plans, Sick Leave & Paid Holidays

Qualifications

• Detail-oriented, enjoys fast-paced environments.
• Experience in technical, leadership, and sales preferred.
• Ability to lift/move up to 50 pounds occasionally.

Responsibilities

• Manage incoming and outgoing service department work.
• Fill warranty claims and prepare warranty paperwork.
• Provide excellent customer service over the phone and in person.

Skills

Excellent computer skills

Excellent communication skills

Customer relations skills

Ability to thrive in a team

Tools

Word

Excel

Outlook

Job description

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SEATTLE, WA

SERVICE COORDINATOR:

Do you love working in an energetic, fast-paced environment? Do you want to be a part of a winning team? Are you a detail person, but also love working with people? If this sounds like you, we would love to hear from you! Pape’ Material Handling, the premier capital equipment dealer in the West, is looking for a Service Coordinator to join their team in the Seattle area.

Job Details

Description

PAPE’ MATERIAL HANDLING, INC. – SEATTLE, WA

SERVICE COORDINATOR:

Do you love working in an energetic, fast-paced environment? Do you want to be a part of a winning team? Are you a detail person, but also love working with people? If this sounds like you, we would love to hear from you! Pape’ Material Handling, the premier capital equipment dealer in the West, is looking for a Service Coordinator to join their team in the Seattle area.

At Pape’, you can count on us to heavily invest in your career through training, resources, and support. We want to see you grow your skill set and experience, and in turn, provide excellent compensation, work-life balance, and benefits for you and your family. Come join our team!

WHAT YOU’LL DO:

As our Service Coordinator, you will be in a dynamic, multi-faceted role that ensures our customers have a great experience when they get their equipment repaired or serviced at Pape’. Your primary focus will be on filling warranty claims, but every day, you will be responsible for managing incoming and outgoing service department work, preparing warranty paperwork and monitoring reimbursements, providing excellent service to customers in person and on the phone, assisting with dispatching technicians, and more! To thrive in this role, you must be a detail person, enjoy working at a fast pace, and have a winning attitude.

WHAT YOU NEED:

• Excellent computer skills including Word, Excel, Outlook, and the ability to learn our internal computer systems.
• Excellent communication and customer relations skills.
• Ability to thrive in a team.
• Technical, leadership, and sales experience are preferred.
• Experience working directly with customers and knowledge of the material handling market are preferred.
• Must be able to occasionally lift and/ or move up to 50 pounds.
  
  

Compensation: $22.67-32.87/hr (Depending on Experience)

Why work for Pape’:

• Competitive pay based on your skills, training, and experience level.
• Outstanding benefits including – 401(k) & Roth 401(k) Retirement Plans with Company Match; Medical, Dental, Vision and Prescription Insurance; Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term Disability Insurance; Employee Assistance Program; Online and Instructor-Led Training; Tuition Reimbursement for Training Programs.
• Progressive Vacation Plans, Sick Leave & Paid Holidays – Members receive 80 hours of vacation (First year is prorated for new hires based on start date), 1 hour of sick leave for every 30 hours worked, and 7 paid holidays each year. Papé vacation plans also have tiers based on your seniority, so as your seniority grows, your vacation time off does as well.
• Advancement – Pape’ is a dynamic, growth-oriented organization with a focus on promoting from within.
• Stability and reputation — Pape’ is a family-owned, fourth-generation company with over 160 locations, over 4,500 members and 85 plus years of experience. Pape’ is known for their stability, honesty and integrity.
• Equipment – We have the largest equipment inventory in the West and an unparalleled parts inventory!
• Employee impact – Enjoy an open-door policy where your voice will be heard and your opinions will matter.
• Training – You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.
  
  

The Pape’ Group maintains a drug-free workplace and as such, requires candidates to successfully pass a pre-employment drug test.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Machinery Manufacturing

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