Service Coordinator

BLANKENSHIP EQUIPMENT REPAIR INC; Auburn (WA); On-site; Full time

Job summary

A growing equipment repair company in the Pacific Northwest is seeking a Service Coordinator. This mid-senior level position involves managing service flow, ensuring customer satisfaction, and handling administrative tasks. Ideal candidates will have experience in process management, strong communication skills, and a focus on detail. Join a friendly office where your efforts are valued and where you can contribute to a dynamic team.

Benefits

40-Hours Vacation after 6 months

Health Insurance available after sixty days

Company matching retirement program

Profit Sharing

Qualifications

• 2+ years’ experience in a similar position managing processes required.
• Strong communication proficiency both verbal and written.
• Project or process management experience required.

Responsibilities

• Control the flow of service for the equipment repair company.
• Answer incoming phone calls from customers, vendors, and technicians.
• Schedule service with customers.

Skills

Communication

Problem-Solving

Organization

Process Management

Tools

Word

Excel

Outlook

WorkTrack

QuickBooks

Job description

3 days ago Be among the first 25 applicants

Blankenship Equipment Repairis a compacting and recycling business serving the Pacific Northwest and Canada. We are growing and have an opening for a Service Coordinator to join our team.

This role is responsible for controlling the flow of service for our business-to-business equipment repair company.

The ideal candidate will have experience with process management, be customer focused, detail-oriented and able to manage complex moving parts of a fast-paced service department with a sense of urgency and poise. Must be a communications specialist both by phone and email and have excellent organization and problem-solving skills.

We are a small, friendly office. You will have your own workstationin close quarters with your co-workers. We are animal friendly so occasionally there will be a dog or cat in the office. If all of this sounds like the type of opportunity you are looking for, we’d like to hear from you.

We review applications daily and provide quick responses to all applicants.

Basic duties:

• Answer incoming phone calls from customers, vendors and technicians
• Assess customer needs
• Gather customer information and scheduling requirements
• Schedule service with customers: Communicate ETA, discuss contact/security/access details with Techs
• Assist and fill in for dispatch
• Set up new clients in the systemafter approval
• Enter work order into Corrigo WorkTrack
• Become familiar with company rates for work to be performed.
• Ensure all information in accurate and updated.
• Accurately enter data in the system
• Track parts and orders
• Take initiative to look up information and solve problems independently.
• Respond to requests and perform tasksin a timely manner ensuring deadlines are met.
• Be proactive in researching and identifying obstacles and solutions.
• Other administrative duties such as invoicing, bill coding, and parts and supply ordering may be assigned as time allows
  
  

Work Hours:Mon – Fri – 7:30 – 4p

Qualifications:

• 2+ years’ experience in a similar position managing processes required
• Project or process management experience required
• Strong communication proficiency both verbal and written
• Computer Proficiency in Word, Excel, Outlook
• Experience in WorkTrackand Quickbookshighly preferred but not required
  
  

Pay Range:$23 - $25+ p/hr DOE

Benefits:

• 40-Hours Vacation after 6-months. 80-Hours after one full year with incremental annual increases up to 4-weeks
• Health Insurance: Available after sixty days of employment. The company pays 75% of employee premium and 55% of dependents. Employees have the option of a Health Savings Account (HSA) program or a traditional Health Insurance program
• Company Matching Retirement Program: Access to BER Personal Financial Planner. SIMPLE IRA with company match of up to 3% of annual salary. Available after one year of employment
• Profit Sharing
  
  

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Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Internet Publishing

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