Strategic Accounts Service Coordinator (Remote)

Patterson Companies; Saint Paul (MN); Remote; Full time

Job summary

A leading company in healthcare services seeks a Strategic Accounts Service Coordinator to manage equipment installation projects and customer service needs. The role involves collaboration with field teams to ensure project deliverables are met, alongside responsibilities in project coordination and customer communication. Ideal candidates will demonstrate strong organizational skills and have significant experience in project logistics.

Qualifications

• 4+ years of experience in project coordination, dispatch, or logistics.
• Excellent written and verbal communication skills required.
• Strong planning and organizational skills needed.

Responsibilities

• Coordinate equipment installation projects and ensure service needs are met.
• Act as a liaison between branches and corporate customers for projects.
• Manage and track all equipment and service projects.

Skills

Communication

Planning

Organizational Skills

Basic Computer Skills

Education

Associate's Degree or higher

Tools

Excel

Service Channel

Corrigo

Job description

The Strategic Accounts Service Coordinator will be responsible for executing and coordinating our division’s equipment installation projects, as well as monitoring and fulfilling all service needs. The role will partner with Patterson field teams to support project coordination, dispatch, and customer communication, ensuring all deliverables are met or exceeded.

Essential Functions

To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. To request a reasonable accommodation, notify Human Resources or the manager overseeing the position.

• Act as the liaison between the local Patterson branch and the corporate customer for equipment and service projects.
• Work with branch personnel to ensure equipment and parts are ordered, installed, and invoiced according to customer requirements and protocols.
• Provide accurate customer equipment quotes utilizing customer equipment pricing formularies and contracts.
• Identify and resolve pending technical service or equipment field issues, including timelines, confirmations, and customer communication.
• Manage and track all equipment and service projects.
• Follow up with manufacturers on lead times and product availability.
• Handle calls from customers at both corporate and local levels, gather information, and assign requests for scheduled service, repairs, and installations.
• Ensure branches adhere to service and equipment requirements of Special Markets customers.
• Perform other duties as assigned.
• Manage and maintain third-party service or scheduling ticketing systems (e.g., Service Channel, Corrigo).

Job Qualifications

Required Qualifications

• Associate's Degree or higher required, or equivalent education and experience.
• 4+ years of experience in project coordination, dispatch, or logistics.
• Excellent written and verbal communication skills.
• Strong planning and organizational skills.
• Basic computer skills required.
• Excel experience preferred.

The potential compensation range for this role is $20.38 - $24.95 per hour. The final offer will depend on factors such as candidate location, experience, and skills.