Service Coordinator

Technical Adventures LLC; Scotch Plains (NJ); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

401(k) matching

Opportunity for advancement

Training & development

Wellness resources

Job summary

Technical Adventures LLC is seeking a Service Coordinator based in Scotch Plains, NJ, to ensure seamless service delivery and support for clients and technical teams. You will manage service requests, coordinate project activities, and maintain communication with clients while upholding our commitment to integrity.

The successful candidate will demonstrate a proven track record in service coordination, strong communication skills, and technical aptitude. Join our dynamic team and help drive excellence in service delivery.

Qualifications

• Proven track record as a Service Coordinator, Operations/Dispatch Coordinator, or in a similar role within an MSP or IT environment.
• Exceptional ability to multitask, manage priorities, and maintain detailed records.

Responsibilities

• Monitor, triage, and process incoming service requests.
• Schedule and dispatch technical resources based on SLA requirements.
• Serve as the primary point of contact for clients.
• Manage calendars, schedule appointments, and organize office documents.
• Assist with project implementation by preparing schedules and resource plans.

Skills

Service Coordination

Multitasking

Communication

Technical Aptitude

Education

Proven experience in IT environment

Tools

Service management software (e.g., Autotask)

Job description

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• 401(k) matching
• Opportunity for advancement
• Training & development
• Wellness resources

Service Coordinator Overview

The Backbone of Seamless Service Delivery. As a Service Coordinator, you are at the heart of our operations—ensuring seamless service delivery and proactive support for both our clients and technical teams. You will manage incoming service requests, coordinate project and dispatch activities, oversee inventory, and provide comprehensive administrative support. In this role, you will uphold our commitment to integrity, deliver clear and effective communication, and ensure that expectations are managed and met at every level.

Key Responsibilities

Service Request Coordination & Dispatch

• Ticket & Request Management: Monitor, triage, and process incoming service requests via email, our ticketing system (e.g., Autotask), and collaboration platforms (e.g., MS Teams). Ensure every request is logged, updated, and assigned a work ticket with consistent formatting and accurate details.
• Resource Dispatch: Schedule and dispatch technical resources (remotely or onsite) based on SLA requirements and project needs. Collaborate closely with field technicians, providing them with essential job details, schedules, and any required materials.

Client & Stakeholder Communication

• Client Liaison: Serve as the primary point of contact for clients, offering timely status updates and clear explanations of service processes.
• Interdepartmental Collaboration: Maintain open lines of communication with management, technical teams, and inventory staff to ensure transparency and aligned expectations.
• Data Integrity: Regularly review and update client records, ticket data, and scheduling information to maintain an accurate and reliable service history.

Administrative & Office Support

• General Administration: Manage calendars, schedule appointments, and organize office documents and communications.
• Office Logistics: Oversee general office supply management, including tracking orders and distributing incoming mail and packages.
• Travel & Meetings: Arrange travel plans and coordinate meeting schedules for top management and project teams.

Project Liaison

• Project Support: Assist Sales Engineers, Lead Technicians, and Project Coordinators with project implementation by preparing detailed schedules, resource plans, and status reports.

Inventory & Materials Management

• Supply Chain Oversight: Manage the ordering, receiving, and tracking of tools, equipment, and other materials needed for service delivery. Create and manage purchase orders, ensuring inventory levels meet operational demands.
• Quality Control & RMA: Process returns and manage RMAs, coordinating with technical teams to ensure defective items are handled promptly.
• Asset Coordination: Oversee the allocation and issuance of essential equipment to technical resources.

Billing & Reporting Support

• Ticket Review: Conduct thorough reviews of completed service tickets to ensure accuracy in work types, time entries, and material charges.
• Data Reporting: Assist in preparing billing reviews and operational reports, supporting continuous improvement of our service processes.

Continuous Improvement

• Process Enhancement: Identify opportunities for process improvements and assist in implementing new procedures that enhance service delivery.
• Feedback & Analysis: Provide insights on operational challenges and successes, contributing to a culture of learning and excellence.

Qualifications

Experience

• Proven track record as a Service Coordinator, Operations/Dispatch Coordinator, or in a similar role within an MSP or IT environment.
• Type at least 45 wpm – a typing test will be administered prior to an offer.

Technical Aptitude

• Solid understanding of IT environments and service management software (e.g., Autotask).

Organizational Skills

• Exceptional ability to multitask, manage priorities, and maintain detailed records.

Communication

• Excellent interpersonal skills with a demonstrated ability to communicate clearly with clients, technical staff, and management.

Administrative Proficiency

• Skilled in standard office software and adept at managing calendars, documents, and data.

Inventory Management

• Experience with ordering, tracking, and managing supplies and equipment.

Personal Attributes

• High integrity, proactive problem-solving, adaptability, and commitment to managing expectations effectively.
• Ability to work in a supportive team environment.

Join Our Team

If you are passionate about service excellence and ready to support a dynamic team with integrity and clear communication, we’d love to hear from you. Apply today and help us drive success through meticulous coordination and outstanding client service.