Service Coordinator

Hydrogen Group; El Cajon (CA); Hybrid; USD 40,000 - 47,000; Full time

Job summary

Hydrogen Group seeks a Service Coordinator in El Cajon, CA to provide administrative and customer service support to the Service Planning department. The role includes coordinating trench inspections and dispatching Gas and Electric crews, with onsite Mon-Thu and remote Fridays.

The position is a 12-month contract, with pay up to $34/hour. Strong communication, organization, and multitasking skills are essential to manage multiple priorities in a fast-paced environment.

Qualifications

• Two years of customer service experience.
• High school diploma or equivalent.
• Experience with Microsoft Outlook, Word, and Excel.

Responsibilities

• Serve as primary point of contact for customer inquiries related to project status and scheduling.
• Answer and route incoming calls while providing professional customer service.
• Respond to customer emails and follow up on inquiries as needed.
• Coordinate and schedule trench inspections based on project requirements and crew availability.
• Schedule and coordinate Gas and Electric crews to support service activities.
• Communicate scheduling information and updates to customers, internal teams, and field personnel.
• Print, organize, and distribute plans, maps, and other project-related materials.
• Maintain accurate information and documentation using Microsoft Office applications.
• Assist with special assignments and administrative projects within the Service Planning department.

Skills

Customer service

Communication

Organizational skills

Multitasking

Microsoft Outlook

Microsoft Word

Microsoft Excel

Scheduling

Problem-solving

Teamwork

Education

High school diploma

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

SERVICE COORDINATOR

LOCATION: El Cajon, CA

SCHEDULE: Monday–Thursday onsite, Friday remote | 6:30 AM–3:30 PM

DURATION: 12-Month Contract (Potential to Extend for a 2nd Year)

PAY: Up to $29-34/Hour

Job Responsibilities:

In this role, you will provide administrative and customer service support to the Service Planning department. Key responsibilities include:

• Providing administrative support to Service Planning and coordinating daily service-related activities.
• Answering incoming phone calls and responding to customer inquiries via email.
• Assisting customers with questions regarding project status, scheduling, and service-related activities.
• Scheduling trench inspections and coordinating Gas and Electric crews.
• Printing and preparing project plans, maps, and other necessary documentation.
• Supporting special assignments and other departmental projects as needed.
• Managing multiple priorities while maintaining a high level of customer service and accuracy.

Essential Duties and Job Functions:

• Serve as a primary point of contact for customer inquiries related to project status and scheduling.
• Answer and route incoming calls while providing professional and timely customer service.
• Respond to customer emails and follow up on inquiries as needed.
• Coordinate and schedule trench inspections based on project requirements and crew availability.
• Schedule and coordinate Gas and Electric crews to support service activities.
• Communicate scheduling information and updates to customers, internal teams, and field personnel.
• Print, organize, and distribute plans, maps, and other project-related materials.
• Maintain accurate information and documentation using Microsoft Office applications.
• Assist with special assignments and administrative projects within the Service Planning department.
• Effectively manage multiple tasks and competing priorities in a fast-paced environment.
• Demonstrate strong technical problem-solving skills when addressing customer and scheduling-related issues.
• Maintain a customer-focused approach while coordinating with internal teams and external customers.

Knowledge & Skills:

• Minimum of two years of customer service experience.
• Strong verbal and written communication skills.
• Strong organizational and multitasking skills.
• Excellent customer service and problem-solving abilities.
• Ability to manage multiple priorities and meet deadlines.
• Strong attention to detail and accuracy.
• Proficiency with Microsoft Outlook, Word, and Excel.
• Strong typing and general computer skills.
• Ability to learn and navigate technical systems and processes.
• Ability to communicate effectively with customers, field crews, supervisors, and internal stakeholders.
• Ability to work independently as well as collaboratively in a team environment.
• Ability to work effectively in a fast-paced, service-oriented environment.
• Commitment to maintaining professionalism and providing a positive customer experience.

Education & Experience:

• High school diploma or equivalent required.
• Minimum of two years of customer service experience.
• Administrative or coordination experience preferred.
• Experience with Microsoft Outlook, Word, and Excel.
• Experience scheduling field personnel, inspections, or service activities is preferred.