Service Coordinator

Geiger Pump & Equipment Company; Rosedale (MD); On-site; USD 42,000 - 66,000; Full time

Job summary

Geiger Pump & Equipment Company in Maryland seeks an inside sales professional to support sales efforts, enter orders, and perform administrative tasks. You will collaborate with sales engineers, millwrights and mechanics to quote repairs for industrial and municipal customers, tracking orders from entry to repair completion.

The role requires 1–3 years of experience, strong customer service, and the ability to handle a busy workload while communicating clearly.

Qualifications

• 1 to 3 years related experience and/or training.
• Customer-service focused, responds to inquiries effectively.
• Able to handle a fast-paced workload and meet customer requirements.
• Organized, self-directed team player with strong ethical standards.
• Comfort with vendor-based software and multiple computer programs.

Responsibilities

• Support sales efforts with inside sales, order entry and admin tasks.
• Work with sales engineers, millwrights and mechanics on repairs and quotes.
• Track orders from entry through repair execution and delivery.
• Prepare and deliver service quotes for field or in-house repairs.
• Estimate labor and purchase materials using ERP (SAGE 300).
• Monitor purchasing related to customer orders and notify customers on progress.
• Coordinate shipment and order fulfillment with logistics staff.

Skills

Customer service

Communication

Organization

Teamwork

Software proficiency

Tools

SAGE 300

Job description

Support Geiger sales efforts by performing a variety of inside sales, order entry, and administrative tasks. This involves working with sales engineers, millwrights and mechanics to receive, inspect, and quote repairs for our industrial and municipal customers, as well as tracking orders from the order entry phase through repair execution.

Duties And Responsibilities

• Demonstrate and promote Geiger’s core values (Continuous Improvement, Customer Focus, Personal Accountability, and Teamwork).
• Track and receive equipment to be repaired, schedule repair team for responsive and timely inspection and failure analysis of equipment
• Prepare and deliver service quotes to customers for field service or in-house repair opportunities
• Develop and execute complete and detailed lists of buyout requirements to fulfill repair requirements
• Estimate labor for service jobs.
• Purchase of materials and equipment using supplier/vendor portals and company ERP system (SAGE 300)
• Monitor direct and stock order purchasing related to customer order activity
• Communicate with customers and sales engineers as needed regarding order progress and completion expectations
• Coordinate shipment and order fulfillment with company logistics staff to exceed customer expectations
• May perform other duties as assigned

Job Specifications

• 1 to 3 years related experience and/or training
• A customer-service focused individual that successfully responds to technical and non-technical customer and employee inquiries.
• Ability to handle a varied and fast-paced workload to meet customer requirements.
• A well-organized and self-directed team player with a passion for winning.
• Ability to work with various computer programs including vendor based software.
• A positive, forward-thinking, and creative individual with high ethical standards and an appropriate professional image.
• Strong attention to detail and a can-do attitude
• Ability to communicate effectively verbally and in writing.