Service Coordinator

Geiger Pump & Equipment Company; Baltimore (MD); Presencial; USD 35 000 - 50 000; Tempo integral

Resumo da oferta

Geiger Pump & Equipment Company in Maryland is seeking an inside sales and administrative specialist to support sales engineers, millwrights, and mechanics by receiving, inspecting, and quoting repairs for industrial and municipal customers. You will track orders from entry through repair execution and coordinate with logistics to ensure timely delivery and customer satisfaction.

The role combines sales support, detailed quoting, and ERP-driven purchasing in a fast-paced environment, requiring

Qualificações

• 1 to 3 years related experience and/or training.
• Customer-service focused individual responding to inquiries (technical and non-technical).
• Ability to handle a varied and fast-paced workload to meet customer requirements.
• Well-organized, self-directed team player with a passion for winning.
• Ability to work with various computer programs including vendor based software.
• Positive, forward-thinking, and professional image with high ethics.
• Strong attention to detail and can-do attitude.
• Ability to communicate effectively verbally and in writing.

Responsabilidades

• Demonstrate and promote Geiger’s core values (Continuous Improvement, Customer Focus, Personal Accountability, Teamwork).
• Track and receive equipment to be repaired, schedule repair team for inspection and failure analysis.
• Prepare and deliver service quotes to customers for field service or in-house repairs.
• Develop and execute lists of buyout requirements to fulfill repair needs.
• Estimate labor for service jobs.
• Purchase materials and equipment using supplier portals and Sage 300 ERP."
• Monitor direct and stock order purchasing related to customer activity.
• Communicate with customers and sales engineers about order progress and completion expectations.
• Coordinate shipment and order fulfillment with logistics staff to exceed customer expectations.
• May perform other duties as assigned.

Conhecimentos

Customer service

Attention to detail

Organized

Team player

Communication

Ferramentas

SAGE 300

Descrição da oferta de emprego

Support Geiger sales efforts by performing a variety of inside sales, order entry, and administrative tasks. This involves working with sales engineers, millwrights and mechanics to receive, inspect, and quote repairs for our industrial and municipal customers, as well as tracking orders from the order entry phase through repair execution.

Duties and Responsibilities

• Demonstrate and promote Geiger’s core values (Continuous Improvement, Customer Focus, Personal Accountability, and Teamwork).
• Track and receive equipment to be repaired, schedule repair team for responsive and timely inspection and failure analysis of equipment
• Prepare and deliver service quotes to customers for field service or in-house repair opportunities
• Develop and execute complete and detailed lists of buyout requirements to fulfill repair requirements
• Estimate labor for service jobs.
• Purchase of materials and equipment using supplier/vendor portals and company ERP system (SAGE 300)
• Monitor direct and stock order purchasing related to customer order activity
• Communicate with customers and sales engineers as needed regarding order progress and completion expectations
• Coordinate shipment and order fulfillment with company logistics staff to exceed customer expectations
• May perform other duties as assigned

Job Specifications

• 1 to 3 years related experience and/or training
• A customer-service focused individual that successfully responds to technical and non-technical customer and employee inquiries.
• Ability to handle a varied and fast-paced workload to meet customer requirements.
• A well-organized and self-directed team player with a passion for winning.
• Ability to work with various computer programs including vendor based software.
• A positive, forward-thinking, and creative individual with high ethical standards and an appropriate professional image.
• Strong attention to detail and a can-do attitude
• Ability to communicate effectively verbally and in writing.