Service Coordinator

CONNECTABILITY OF MN INC; Rochester (MN); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

401(k) with company match

15 paid holidays

Vacation time 12 days/year

Volunteer Time

ESST

Weekday schedule

Professional growth

Purpose-driven work

Job summary

ConnectAbility of MN Inc is seeking a Service Coordinator to ensure individuals receive authorized services smoothly, respectfully, and in compliance with Minnesota DHS waiver requirements. This role serves as the primary point of contact for case managers, clients, and vendors, relying on clear communication and problem-solving to coordinate services.

Location is in-office with standard hours, 8:00am–4:30pm, Monday–Friday. Starting pay is $21/hour.

Qualifications

• High school diploma or equivalent.
• 1-2 years of experience in service coordination or human services preferred.
• Ability to interpret Service Agreements and waivers.
• Strong documentation and attention to detail.

Responsibilities

• Coordinate services referred and authorized through Service Agreements.
• Interpret Service Agreements per DHS waiver rules.
• Monitor service status and communicate changes to stakeholders.
• Ensure services align with authorization and timelines.
• Support billing by ensuring services match authorizations.
• Maintain accurate client records in Salesforce.

Skills

Clear communication

Time management

Problem solving

Interpersonal skills

Education

High school diploma or equivalent

Tools

Salesforce

Excel

SharePoint

Job description

Description

Service Coordinator

Job Title: Service Coordinator

Classification: Full-Time – Non-Exempt

Reports To: Director of Coordinated Services

Location: In-Office

Pay Rate: Starting at $21/hour

Summary

The Service Coordinator plays a key role in ensuring individuals receive authorized services smoothly, respectfully, and in compliance with Minnesota DHS waiver requirements. Serving as the primary point of contact for case managers, clients, and vendors (as applicable), this role relies heavily on clear communication, relationship-building, and problem-solving to coordinate referred services based on approved Service Agreements. Service Coordinators are expected to interact with empathy, professionalism, and sound judgment while navigating complex or sensitive situations. This role manages assigned cases or shared service queues, maintains accurate records in Salesforce, monitors service status and thresholds, and collaborates closely with internal teams to support consistent, compliant service delivery.

Schedule

Monday – Friday, standard business hours of 8:00am - 4:30pm

Core Responsibilities

Service Coordination & Compliance

• Coordinate services that have been referred and authorized through approved Service Agreements.
• Interpret Service Agreements to start, stop, adjust, or hold services in compliance with DHS waiver rules.
• Monitor service status and thresholds and communicate changes to case managers, clients, and vendors as appropriate.
• Ensure services are delivered in alignment with authorization, timelines, and compliance requirements.
• Collaborate with Billing to support resolution of denied claims when corrections are needed by case managers or service documentation.
• Support accurate billing by ensuring services align with authorizations.

Relationship Management & Communication

• Serve as the primary point of contact for case managers, clients, and vendors.
• Communicate clearly and professionally via phone, email, and documentation.
• Relay information accurately and make informed coordination decisions based on waiver rules and internal guidance.
• Escalate complex or sensitive situations as appropriate.

Systems & Documentation

• Maintain accurate and up-to-date client records.
• Enter, update, and track service-related information consistently.
• Run routine reports to support coordination and oversight.

Department Specific Responsibilities

• Coordinate services for assigned client caseloads based on approved Service Agreements.
• Work with vendors to obtain quotes and coordinate services that align with client needs and authorized budgets.
• Communicate service schedules, changes, and holds to vendors, clients, and case managers.
• Maintain consistent oversight of assigned cases and service timelines.
• Identify and initiate onboarding of vendors as needed.
• Maintain vendor relationships to support consistent service delivery.
• Ensure services meet authorization, compliance, and documentation requirements.

Benefits

ConnectAbility of MN offers a comprehensive benefits package designed to support the well-being, work-life balance, and long-term financial health of our team members. Benefits include:

• Medical, dental, and vision insurance
• 401(k) retirement plan with company match
• 15 paid holidays (13 set holidays and 2 floating holidays)
• Vacation time accrued at 12 days per year
• 16 Hours of paid Volunteer Time annually
• Minnesota Earned Sick and Safe Time (ESST), in accordance with state requirements
• Consistent weekday schedule
• Opportunities for professional growth and development
• Purpose-driven work supporting individuals and families in our community

Benefits eligibility and accruals are subject to plan guidelines and employment status.

Requirements

Qualifications

Required

High school diploma or equivalent.

Strong verbal and written communication skills.

Ability to manage multiple tasks, deadlines, and priorities in a fast-paced environment.

Ability to interpret Service Agreements and follow DHS waiver rules.

Comfort working in systems such as Salesforce, Excel, and SharePoint (training provided).

Strong attention to detail and documentation accuracy.

Ability to work independently while collaborating with internal teams.

Must pass a background check.

Preferred

Experience in service coordination, case management support, or human services.

Familiarity with Minnesota Medicaid waivers or government-funded programs.

Other Requirements

High level of integrity, discretion, and professionalism.

Ability to manage multiple priorities, meet deadlines, and adapt to evolving organizational needs.

Perform other duties as assigned to support organizational needs.