Care Services Coordinator - Client & Vendor Liaison

CONNECTABILITY OF MN INC; Waite Park (MN); On-site; USD 57,859,000 - 71,635,000; Full time

Benefits offered by this job

Medical insurance

401(k) retirement plan

15 paid holidays

Vacation time

Volunteer Time

Job summary

ConnectAbility of MN seeks a Service Coordinator to ensure authorized services are delivered smoothly, with compliance to Minnesota DHS waiver requirements. You will be the main contact for case managers, clients, and vendors, maintaining accurate Salesforce records and coordinating services under approved Service Agreements.

This full-time, in-office role reports to the Director of Coordinated Services, emphasizing empathy, clear communication, and problem-solving to keep service timelines on

Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Ability to manage multiple tasks, deadlines, and priorities in a fast-paced environment.
• Ability to interpret Service Agreements and follow DHS waiver rules.
• Comfort working in systems such as Salesforce, Excel, and SharePoint (training provided).
• Strong attention to detail and documentation accuracy.
• Ability to work independently while collaborating with internal teams.
• Must pass a background check.

Responsibilities

• Coordinate services that have been referred and authorized through approved Service Agreements.
• Interpret Service Agreements to start, stop, adjust, or hold services in compliance with DHS waiver rules.
• Monitor service status and thresholds and communicate changes to case managers, clients, and vendors as appropriate.
• Ensure services are delivered in alignment with authorization, timelines, and compliance requirements.
• Collaborate with Billing to support resolution of denied claims when corrections are needed by case managers or service documentation.
• Support accurate billing by ensuring services align with authorizations.
• Serve as the primary point of contact for case managers, clients, and vendors.
• Communicate clearly and professionally via phone, email, and documentation.
• Relay information accurately and make informed coordination decisions based on waiver rules and internal guidance.
• Escalate complex or sensitive situations as appropriate.
• Maintain accurate and up-to-date client records.
• Enter, update, and track service-related information consistently.
• Run routine reports to support coordination and oversight.
• Coordinate services for assigned client caseloads based on approved Service Agreements.
• Work with vendors to obtain quotes and coordinate services that align with client needs and authorized budgets.
• Communicate service schedules, changes, and holds to vendors, clients, and case managers.
• Maintain consistent oversight of assigned cases and service timelines.
• Identify and initiate onboarding of vendors as needed.
• Maintain vendor relationships to support consistent service delivery.
• Ensure services meet authorization, compliance, and documentation requirements.

Skills

Communication

Time management

Detail-oriented

Independent worker

Education

High school diploma or equivalent

Tools

Salesforce

Excel

SharePoint

Job description

ConnectAbility of MN seeks a Service Coordinator to ensure authorized services are delivered smoothly, with compliance to Minnesota DHS waiver requirements. You will be the main contact for case managers, clients, and vendors, maintaining accurate Salesforce records and coordinating services under approved Service Agreements.

This full-time, in-office role reports to the Director of Coordinated Services, emphasizing empathy, clear communication, and problem-solving to keep service timelines on