Service Coordinator

BASX

Redmond (OR)

On-site

USD 38,000 - 50,000

Full time

14 days+

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Benefits offered by this job

Flexible shift schedules

Medical, dental and vision benefits

401(k) with 175% employer match

Short- and long-term disability

Job summary

A machinery manufacturing company in Redmond, Oregon is seeking a Service Coordinator to manage technician schedules and facilitate communication with customers. The ideal candidate has experience in coordination or administrative roles and a high school diploma. Strong CRM proficiency and organizational skills are essential for success in this entry-level position, which offers full-time employment and generous benefits.

Qualifications

2+ years of experience in a coordination or administrative role, preferably in field services or technical support.
Strong organizational skills and attention to detail.
Ability to multitask and adapt to changing priorities.

Responsibilities

Arrange travel for field service technicians including flights, lodging, and transportation.
Input and maintain accurate service records in the CRM system.
Act as the primary point of contact for customers regarding service scheduling.

Skills

Organizational skills

Verbal communication

Written communication

Multitasking

Education

High school diploma or equivalent

Associate’s or Bachelor’s degree preferred

Tools

CRM systems (Salesforce, ServiceMax)

Microsoft Office Suite

Job description

6 days ago – Be among the first 25 applicants.

With core values based on People, Product, Pride, and Perseverance, our goal is to partner with companies across a wide range of industries – from data centers and clean rooms to surgery centers – tackling complex challenges that require custom HVAC solutions. Our team prides itself on a world-class reputation for manufacturing custom HVAC solutions that exceed customer expectations, and we proudly produce over 90% of our units, from start to finish, right here in beautiful Central Oregon.

Our team is growing rapidly, from 200 employees in 2022 to over 800 today, to meet demand for innovative solutions. We are looking for talented individuals across a broad range of specialties to continue this growth. If you are looking for a dynamic, fast-paced, growing, and fun environment where you can develop and hone your skills, we want to meet you. Our team enjoys flexible shift schedules and generous benefits, including medical, dental and vision, short‑ and long‑term disability, and a 401(k) and HSA with a 175% employer match.

We welcome people who have a passion for ingenuity, perseverance, and pride, and who love innovation and the satisfaction of knowing their work matters.

Position Summary

The Service Coordinator plays a key role in supporting our field service team by managing technician schedules, booking travel, maintaining CRM data, and ensuring clear and timely communication with customers. This role is essential to the smooth execution of service projects and maintaining BASX’s high standards of customer care.

Key Responsibilities

Arrange travel for field service technicians including flights, lodging, and transportation.
Ensure travel plans are cost‑effective and align with project timelines.
Input and maintain accurate service records, technician assignments, and customer interactions in the CRM system.
Monitor service tickets and update work orders as needed.
Act as the primary point of contact for customers regarding service scheduling, technician arrival times, and follow‑up.
Maintain technician safety/ CE documentation and expirations.
Maintain records of site location safety/access requirements.
Complete necessary documentation for service trips – MOP, MSOW, JHA.
Coordinate with accounting to confirm techs receipts/job #s & confirm job completion for billing.
Provide clear, professional communication to ensure customer satisfaction.
Coordinate technician schedules to optimize coverage and minimize downtime.
Respond to urgent service requests and adjust schedules accordingly.
Generate reports on technician performance, service metrics, and customer feedback.
Maintain organized records of travel, service calls, and communications.

Qualifications

High school diploma or equivalent; Associate’s or Bachelor’s degree preferred.
2+ years of experience in a coordination or administrative role, preferably in field services or technical support.
Proficiency in CRM systems (Salesforce, ServiceMax, or similar) and Microsoft Office Suite.
Strong organizational skills and attention to detail.
Excellent verbal and written communication skills.
Ability to multitask and adapt to changing priorities.

Preferred Skills