Service Coordinator

Daikin Applied Americas Inc; Raleigh (NC); Hybrid; USD 39,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K retirement plan with employer-m所

Paid time off

Job summary

Daikin Applied Americas Inc. is seeking a Service Coordinator in Raleigh, NC with a hybrid schedule.

You will partner with the Technician Supervisor, Operations, and District Manager to schedule technicians for startups, repairs, and maintenance while ensuring excellent customer communication and timely billing. The role requires 2-4+ years in mechanical/electrical/plumbing service, HVAC knowledge, and proficiency in service-tracking software such as Astea, plus strong Microsoft Office skills.

Qualifications

• High School Diploma or GED.
• 2-4+ years of related experience in a mechanical, electrical, or plumbing service field.
• Bachelor’s degree may be considered in lieu of work experience.
• Experience working with HVAC Technicians (preferred).
• Experience with Astea and/or any other service tracking software.
• Proficient knowledge of Microsoft Office Suite.

Responsibilities

• Schedule and dispatch technicians for startups, repairs, warranty, and maintenance.
• Handle customer inquiries and route technical questions to appropriate resources.
• Track time and attendance for technicians.
• Coordinate job startups and communicate with customers on scheduling and progress.
• Invoice and bill customers; assist with AP/AR functions.

Skills

HVAC coordination

Customer service

Education

High School Diploma or GED

Bachelor’s degree may be considered

Tools

Astea

Microsoft Office Suite

Job description

Join the world's largest HVAC company, named by Forbes as one of America's Best-In-State Employers 2025! Daikin Applied is seeking a Service Coordinator. You will have the ability to make an impact and shape your career with a company that is passionate about growth. The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor! Location: Raleigh, NC - Hybrid

Your Responsibilities:

• Work with Technician Supervisor and/or Operations, Service Center or District Manager in scheduling and dispatching of technicians for jobs (Startups/repairs, warranty, maintenance)
• Handle customer inquiries and routes questions of technical nature to the appropriate resource
• Tracking of time and attendance for technicians
• Coordinate job startups and maintain communication with the customer regarding scheduling for the startup and follow-up on jobs in progress/completed
• Invoice and bill customers
• Assist in performing local office AP/AR functions and follows up with customer to ensure that payment has been received
• Coordinate warranty administration process, parts orders, and track shipments
• Answer telephones and greet customers while maintaining professional and courteous customer contact
• Assist new hires in the completion of their new hire paperwork, complete employer required sections of forms (I-9) and ensure that it is sent to Human Resources on the new employee’s first day of employment
• Maintain OSHA logs
• Enter all information and maintain information into Enterprise Resource System. This includes work orders, new customer information, and technician hours for billing purposes
• Ensure timely close-out on all work orders and that all associated paperwork (P.O., etc.) is received and filed with the proper job
• Responsible for gathering local prevailing wage rate and completing sending hours worked by Technicians on those PW jobs to Human Resources
• Maintain filing for and office equipment (copier, telephone, fax, etc.)
• Provide initial notification of Workers Compensation claims to insurance carrier

Your Qualifications:

• High School Diploma or GED
• 2-4+ years of related experience in a mechanical, electrical, or plumbing service field
• Bachelor’s degree may be considered in lieu of work experience
• Experience working with HVAC Technicians (preferred)
• Experience with Astea and/or any other service tracking software
• Proficient knowledge of Microsoft Office Suite

Your Benefits:

• Daikin Applied offers the following benefits for this position, subject to applicable eligibility requirements: Multiple medical insurance plan options + dental and vision insurance
• 401K retirement plan with employer match
• Paid time off and company paid holidays
• Paid sick time in accordance with the federal, state and local law
• Tuition Reimbursement after 6 months of continuous service
• Work visa sponsorship is not available for this position.

This position may be filled at different levels depending on the candidate's education, experience, and demonstrated competencies.

The typical hourly pay rate for this position ranges from $28.41 - $45.10 in North Carolina. The range displayed represents the pay range for all positions in the job grade which this position falls. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location.

If you're looking for an engaging career with growth opportunities in a supportive environment, you'll love a career at Daikin Applied! Building a more sustainable planet. Creating comfortable, healthy spaces for people to connect, live and work. Perfecting the air we share. Daikin Applied is not just an HVAC company. We're part of a global technology powerhouse that uses Heating, Ventilation and Air Conditioning (HVAC) to transform the world. We're innovators and leaders. Not only as a business, but as individuals. And we are honored to say we were named to Forbes' America's Best-In-State Employers list for 2025, ranking #1 in Minnesota for Manufacturing and Engineering. You see, we're not just innovating on the outside. We're innovating on the inside to unlock people's unlimited potential and bring out the diverse and groundbreaking ideas that will help us solve today's most pressing challenges. That's why Daikin offers more than a job. Here's where you'll be heard, be valued, belong -- and be able to make your mark. Over the past several years, we’ve proudly welcomed several organizations into our family, each bringing unique strengths, deep expertise, and talented teams. As we continue to grow, these partners play a vital role in expanding our capabilities and shaping the future of our organization. Whichever Daikin Applied company you join, you’ll be part of a unified, supportive environment where you can make an impact and grow your career.