Service Coordinator

Daikin Applied; Greensboro (NC); On-site; USD 67,766,899 - 107,996,952; Full time

Benefits offered by this job

Health insurance

Dental

Vision

401K retirement plan

Paid time off

Sick time

Tuition reimbursement

Job summary

Daikin Applied, the world’s largest HVAC company, is seeking a Service Coordinator in Greensboro, NC. You will schedule technicians, manage customer inquiries, and ensure accurate timekeeping and invoicing.

This in-office role supports warranty processes, parts orders, and ERP data entry while maintaining OSHA logs. Ideal candidates have a high school diploma or GED, 2–4+ years in related service fields, and familiarity with service-tracking software.

Qualifications

• High school diploma or GED required.
• Experience in mechatical, electrical, or plumbing service field is preferred.
• Experience with service-tracking software is a plus.

Responsibilities

• Schedule and dispatch technicians for startups, repairs, warranty, and maintenance.
• Handle customer inquiries and route technical questions appropriately.
• Track time and attendance for technicians and coordinate startups.
• Invoice customers and assist in local AP/AR functions.
• Coordinate warranty, parts orders, and shipments.
• Maintain OSHA logs and enter data into ERP system.
• Close out work orders with proper paperwork and records.

Skills

Microsoft Office

Service tracking software

Education

High School Diploma or GED

Bachelor's degree

Tools

Astea

Job description

Join the world's largest HVAC company, named by Forbes as one of America's Best-In-State Employers 2025!

Daikin Applied is seeking a Service Coordinator. You will have the ability to make an impact and shape your career with a company that is passionate about growth. The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor!

Location: Greensboro, NC - In-Office

Your Responsibilities

• Work with Technician Supervisor and/or Operations, Service Center or District Manager in scheduling and dispatching of technicians for jobs (Startups/repairs, warranty, maintenance)
• Handle customer inquiries and route questions of technical nature to the appropriate resource
• Tracking of time and attendance for technicians
• Coordinate job startups and maintain communication with the customer regarding scheduling for the startup and follow-up on jobs in progress/completed
• Invoice and bill customers
• Assist in performing local office AP/AR functions and follows up with customer to ensure that payment has been received
• Coordinate warranty administration process, parts orders, and track shipments
• Answer telephones and greet customers while maintaining professional and courteous customer contact
• Assist new hires in the completion of their new hire paperwork, complete employer required sections of forms (I-9) and ensure that it is sent to Human Resources on the new employee's first day of employment
• Maintain OSHA logs
• Enter all information and maintain information into Enterprise Resource System. This includes work orders, new customer information, and technician hours for billing purposes
• Ensure timely close-out on all work orders and that all associated paperwork (P.O., etc.) is received and filed with the proper job
• Responsible for gathering local prevailing wage rate and completing sending hours worked by Technicians on those PW jobs to Human Resources
• Maintain filing for and office equipment (copier, telephone, fax, etc.)
• Provide initial notification of Workers Compensation claims to insurance carrier

Your Qualifications

• High School Diploma or GED
• 2-4+ years of related experience in mechatical, electrical, or plumbing service field
• Bachelor's degree may be considered in lieu of work experience
• Experience working with HVAC Technicians (preferred)
• Experience with Astea and/or any other service tracking software
• Proficient knowledge of Microsoft Office Suite

Your Benefits

• Multiple medical insurance plan options + dental and vision insurance
• 401K retirement plan with employer match
• Paid time off and company paid holidays
• Paid sick time in accordance with the federal, state and local law
• Tuition Reimbursement after 6 months of continuous service

Work visa sponsorship is not available for this position.

The typical hourly pay rate for this position ranges from $23.65 - $37.69 in STATE. The range displayed represents the pay range for all positions in the job grade which this position falls. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location.