Service Coordinator

FSEC

Phoenix (AZ)

On-site

USD 45,000 - 60,000

Full time

4 days ago

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Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid time off

Weekly pay

Birthday PTO

Employee Referral Bonus program

Tuition reimbursement

Mileage Reimbursement

Company Vehicle opportunities

Promotional Growth opportunities

Company Cell phone opportunities

Shift Differential Pay

Tool Program

4/10 Work Schedule – when scheduling

Job summary

FSEC in Phoenix, AZ is hiring a Service Coordinator to streamline communication between customers and the Service Department and to own scheduling for inspections, service visits, and warranty inquiries.

You will triage calls, enter quotes and service requests, coordinate with field technicians, and ensure accurate documentation with BuildOps and calendar tools.

This in-office role offers steady hours, weekly pay, and opportunities to grow within a 45-year industry-leading life safety company.

Qualifications

Prior experience coordinating service calls.
Experience handling inspections, service needs and warranty issues.
Strong communication and organization for a fast-paced environment.

Responsibilities

Own the entire inspection, testing and installation (T&I) processes.
Triage calls about inspections, service needs, and warranty issues.
Coordinate with Service team to schedule online or on-site support.
Enter quotes, service, and T&I requests into the management system for follow-ups.
Work with Field Service Technicians to provide customer service documentation.
Follow up with customers before and after inspections.
Build daily schedules from approved quotes and annual inspections.
Ensure schedules are ready to send by Thursday 3pm.
Verify no return trips needed and complete notes/photos.
Review approved quotes and coordinate same-day scheduling.
Set up new customers in Building Reports for site and owner accounts.
Include backflow reports, counts, maps, access codes, and previous inspections.
Triage incoming calls to route to appropriate sales rep.
Maintain positive attitude and grow through feedback.

Skills

Excellent communication

Customer service

Scheduling coordination

Problem solving

Attention to detail

Tools

BuildOps

Google Calendar

CRM software

Job description

Come join our team!

Build Your Future with a 45-Year Industry Veteran. At FSEC, we’ve spent nearly half a century perfecting integrated life safety systems for commercial and institutional clients statewide. We know that our reputation for quality installations starts with our people. That’s why we foster a culture of dedication and service excellence. If you’re looking for a stable, team-oriented environment where your expertise is valued every single day, your next chapter starts here.

Primary Role

The Service Coordinator is responsible for overall communication between customers and our Service Department.

Accountability

The Service Coordinator will be directly accountable to the service administrator & Service Manager.

Duties/Responsibilities

1. Will own the entire T&I and repair processes.
2. Answer/triage incoming customer calls regarding their inspection and service needs, product problems, service questions and warranty issues professionally. This is an in-office role.
3. Coordinates with the internal Service team to assist in scheduling on-line or on-site support.
4. Enter requests for Quotes/Service/T&I and Sales leads into the company management system with all information needed for follow-ups.
5. Works closely with Field Service Technicians to complete and provide customer service documentation.
6. Follow up correspondence with customers; pre and post inspections.
7. Build schedule daily off approved quotes, return trips needed and annual recurring inspections based on due date & bid hours.
8. Schedules are to be completed and ready to send out at 3pm every Thursday. This includes the Google calendar confirmed Service Trade orders.
9.The coordinator needs to verify no return trips are needed and all notes and photographs are included.
10. Review approved inspection/service quotes on BuildOps, coordinate with customers for scheduling the same day.
11. All new customers must be set up in Building Reports to include the site as well as a property owner account for the representative listed on the quote to view quotes.
12. Any pertinent information on the inspection must include Backflow reports, counts, maps site contact information, access codes, monitoring codes or special provisions and previous inspections reports shall be provided in the attachment section.
13. Incoming calls- the coordinator must triage the call for immediate assistance or identify a sales rep and direct all inquiries to the appropriate sales representative based on the list provided by the Sales administrator.
14. Has a positive attitude even when faced with misplaced criticism and frustration.
15. Possesses the ability to learn quickly and move on from both success and failure.
16. Provide timely feedback to service administrators regarding challenges or customer concerns.
17. Pulling permits for all applicable jobs.
18. Other duties as assigned by management.