Service Coordinator

Insight Global; Phoenix (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

Insight Global in Phoenix, AZ seeks a Dispatcher/Coordinator to support service operations for our customers, manage schedules, track budgets, and coordinate field activities.

You will act as primary contact for service and warranty calls, dispatch technicians, and help maintain project documentation while ensuring safety and timely delivery.

Candidates should have at least 1 year in the service industry and proficiency in Word, Excel, and Outlook.

Qualifications

• Minimum of 1 year experience in the service industry as a Dispatcher/Coordinator.
• Ability to use Windows applications primarily Word, Excel, and Outlook.
• Ability to apply basic mathematical concepts to practical situations.
• Ability to define problems, gather data, establish facts and draw valid conclusions.
• Ability to plan work and sequence priorities.

Responsibilities

• Perform administrative duties including document filing, correspondence, data entry, material ordering and tracking, inventory accounts required for customers.
• Assist the project team members with tracking schedules, budgets, and deliverables.
• Coordinate with accounting setting up Service Agreements and Projects; new customer credit apps, prelims, validate billing contacts.
• Act as the point of contact for Service Customer Calls and Warranty Calls and emails pertaining to both.
• Dispatch Service Technicians to fulfill Service Agreements, Warranty Calls and Service Projects.

Skills

Scheduling

Communication

Data entry

Problem solving

Multi-tasking

Team coordination

Education

High school diploma or equivalent

Tools

Excel

Word

Outlook

Job description

• Perform administrative duties including document filing, correspondence, data entry, material ordering and tracking, inventory accounts, technician truck stock and onsite materials required for Customers.
• Assist the project team members with tracking schedules, budgets, and deliverables.
• Coordinate with accounting setting up Service Agreement and Projects; new customer credit app, prelim’s, validate billing contacts.
• Act as the point of contact for Service Customer Calls, Warranty Calls and emails pertaining to both.
• Dispatch Service Technicians as needed to fulfill our customer obligations for Service Agreements, Warranty Calls and Service Projects,
• Project safety is important to VCSS, help enforce safety in and around all areas of the work environment.
• Assist controls team in maintaining installation standards, inspections and overall manpower appearance.
• Prepare and help maintain project documentation such as proposals, project files and folders, submittals, as-built documents, contracts, drawings, reports, change orders and daily reports.
• Assist in coordinating and scheduling meetings, site visits, scheduling of manpower and site determination.
• Maintain field service reports and assist monitoring Service Agreement status and updates of projects.
• Support procurement and inventory management of controls materials, control devices, tools and equipment.
• Demonstrate initiative to work independently with the ability to meet deadlines within a stressful environment.
• Track progress against schedules, timelines and budgets.
• Identify and escape potential delays and or risks to ensure a prompt resolution.
• Demonstrate the ability to multitask and work in a fast-paced construction environment.
• Participate in Service meetings and Service Agreement and turnover meetings to effectively communicate expectations to teammates on safety, scheduling, cost allocation and overall performance expectations.
• Participate in accurate and complete turnover to service meetings upon construction project completion including warranty dollars and clearly outline client expectations.
• Ability to reassign work as needed to manage our customer’s expectations and making judgements based on current workload and priorities.
• Possess a minimal knowledge of HVAC fundamentals, knowing the difference between a possible mechanical or controls situation.
• Represent the company in the most professional manner by serving as the direct customer contact and ensuring customer satisfaction.
• Work with the leadership team to help manage and develop the company’s growth and success. Help discover, create tools and processes to streamline productivity and workflow.
• Monitor technician’s activity and schedules to make sure that they are productive and ensure our customer’s expectations are exceeded.

REQUIREMENTS

• Minimum of one (1) year experience in the Service industry as a Dispatcher/Coordinator.
• Ability to use Windows applications primarily Word, Excel, and Outlook.
• Ability to apply basic mathematical concepts, such as fractions, percentages, ratios and proportions to practical situations.
• Ability to define problems, gather data, establish facts and draw valid conclusions.
• Ability to make judgments after analysis of available information and respond with a timely decision.
• Ability to plan work and sequence priorities.
• Ability to speak articulately one-on-one or to small groups.
• Ability to compose articulate and grammatically correct written communication.
• Ability to perform under difficult conditions, such as simultaneous deadlines.