Service Coordinator

CLT Recruiters; New York (NY); On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

Medical plan

401(k) match

Federal holidays

Discretionary bonuses

Job summary

CLT Recruiters is assisting a Manhattan luxury residential construction firm in finding a Service Coordinator to manage service and warranty calls, schedule technicians, and track jobs through to closeout. This is an office-based, entry-point role into high-end residential service.

The ideal candidate will handle client communications professionally, coordinate multi-step tasks, and maintain clear updates for homeowners throughout the project lifecycle. A service-oriented mindset is essential.

Qualifications

• Two or more years in coordination, administration or customer service.
• Highly methodical, with the discipline to keep many open jobs moving.
• Polished on the phone - the role means dealing with luxury clients about their own homes.
• A construction or design background is a bonus, not a requirement.

Responsibilities

• Taking service and warranty calls from clients.
• Scheduling technicians and subcontractors.
• Tracking every job through to closeout.
• Keeping clients updated as work progresses.

Skills

Coordination

Administration

Customer service

Job description

Service Coordinator - Luxury Residential Construction, New York, NY

Our client is a Manhattan luxury residential construction firm whose service division looks after its clients' homes after handover.

The firm is seeking a Service Coordinator to run the desk - the hub through which every service and warranty call is received, scheduled and tracked to closeout. This is an office-based role, not a field role, and it is a strong entry point into high-end residential.

Key Responsibilities

• Taking service and warranty calls from clients.
• Scheduling technicians and subcontractors.
• Tracking every job through to closeout.
• Keeping clients updated as work progresses.

Qualifications

• Two or more years in coordination, administration or customer service.
• Highly methodical, with the discipline to keep many open jobs moving.
• Polished on the phone - the role means dealing with luxury clients about their own homes.
• A construction or design background is a bonus, not a requirement.

Compensation

• $75,000 to $80,000, commensurate with experience.
• Immediate start available.

Benefits

• Participation in the company medical plan, with the employer contributing toward individual coverage.
• 401(k) safe harbor match - 100% of deferrals up to 6% of compensation, fully vested, after one year of service. Pre‑tax and Roth deferrals.
• Federal holidays observed.
• Discretionary bonuses on individual and company performance.

Compensation:

$75,000-$80,000 per year