Service Coordinator

Alliance Laundry System; New York (NY); On-site; USD 28,000 - 40,000; Full time

Job summary

Alliance Laundry Systems in New York is seeking a Service Coordinator to oversee service routes, dispatch field personnel, and coordinate schedules across multiple states. You will manage records, prepare quotes, and ensure on-time, safe service delivery while maintaining strong customer communication.

The role emphasizes teamwork, efficiency, and the promotion of company products and services. The position is on-site in New York with competitive hourly compensation.

Qualifications

• High School diploma or equivalent required.
• 2+ years of related work experience in a Dispatching or scheduling environment preferred.
• Experience in telephone and email/ticketing system-based customer support preferred.
• Proficient computer skills including MS Outlook, Word, and Excel preferred.

Responsibilities

• Oversees and coordinates all schedules, routes, and resources of the Service team.
• Assign, dispatch, and allocate field personnel to projects across multiple states.
• Maintain service records, prepare quotes and invoices, and process payments.

Skills

Dispatching

Scheduling

Customer communication

MS Outlook

Data entry / accuracy

Education

High School diploma or equivalent

Tools

MS Outlook

Excel

Ticketing system

CRM software

Job description

OverviewThe Service Coordinator is a professional who is involved in the day-to-day operations of their assigned area while following the Alliance Laundry Systems quality standards, policies, and procedures. Contributes to increasing team efficiency by providing support both operationally and administratively. Participates in process improvement initiatives as a Cross-Functional team member.The Service Coordinator is responsible for coordinating and facilitating the Service Teams' routes and schedules, as well as, responsible for organizing, and communicating all details related to customer orders for service requests of Commercial Laundry Equipment.ResponsibilitiesOversees and coordinates all schedules, routes, and resources of the Service team. Assign, dispatch, and allocate appropriate field personnel to different projects on a multi-state basisTrack job, field personnel, and backlog status on the appropriate Service Tracker. Maintains records of work performed, including dispatch logs, service orders, repair orders, work orders, and other documents related to the work done by techniciansPrepares quotes for service repairs and customer invoices. Responsible for processing all service invoices which could include collecting past-due amountsCustomer support expert who communicates with clients to confirm the scheduling of their service and logs final date(s). Coordinates with clients and secures a point of contact to be on-site to ensure the service is efficient and safe by the time the Tech(s) arrivesCoordinates and communicates with the installation team if additional personnel (Installation Techs) are needed based on the size and complexity of the projectPartners with the parts department to complete the equipment and parts acquisition process, and verifies availability of parts to ensure quality and timely service callsActs as a liaison between customer and office, educating and improving the experience by promoting company products and servicesEffectively communicate top level escalations to Service ManagerQualificationsEducation & Experience:High School diploma or equivalent required2+ years of related work experience in a Dispatching or scheduling environment preferred. An equivalent combination of education, training, and experience will be consideredExperience in telephone and email/ticketing system-based customer support preferredProficient computer skills including using MS Outlook, Word, and Excel preferredSkills and Abilities:Strong Technical Acumen; Ability to read and understand packaging, shipping documents, and safety guidelinesSolid organizational skills and detail-oriented; Ability to self-manage workload and multiple projects simultaneously while managing and meeting deadlinesExcellent written, verbal, and interpersonal communication skills; Communicate effectively and professionally across all levels of the organization while maintaining a positive and enthusiastic demeanorStrong work ethic; Self-starter, demonstrating a proactive approach, self-initiative, and tenacity. Resilient; Able to confidently navigate ambiguity and changeStandard and Physical Requirements:Position involves sitting long periods, standing, manual dexterity, stooping, bendingPosition requires the ability to lift, carry, push, and pull up to 50 lbs. occasionally. For greater weight items assistive devices will be providedWhile performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting; close vision and ability to adjust focusAlliance Team Members Demonstrate DRIVE:Dedicated: Follows through on commitments. Strong say/doRespectful: Acts with integrity and values diverse perspectiveInnovative: Always looking for a better way; leads changeVersatile: Adapts quickly to changing circumstances. Demonstrates agilityEngaged: Acts like an owner. Wants to create and grow a business which is tightly aligned with market needsFor New York the base compensation range for this role starts at $24.75 per hour. Actual compensation is influenced by a variety of factors including but not limited to skills, experience, qualifications, and geographic location.