Service Coordinator

Meijer Inc.; Maumee (OH); Presencial; USD 21.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Meijer Rewards

Descripción de la vacante

Meijer Inc. is seeking a Service Coordinator to ensure a high-quality customer shopping experience by leading front-end operations.

The role coordinates checkout flow, maintains front-end cleanliness and standards, and assigns work for cashiers, service desk, and courtesy team members to meet productivity and service expectations. The position emphasizes coaching, labor utilization, and resolving customer issues to drive satisfaction and efficiency.

Formación

• Good communication skills, friendly, customer oriented and organized.
• Detail oriented with a sense of urgency to resolve issues.
• Ability to operate cash register system and financial services equipment.

Responsabilidades

• Coordinate and support front-end operations to ensure a quality shopping experience.
• Lead shift handoffs and communicate with peer leadership for smooth transitions.
• Coordinate actions affecting shrink and financial outcomes within areas of responsibility.
• Escalate concerns to leadership as they arise.
• Champion participation in community programs and lead team member engagement groups.
• Serve as a certified trainer for team members and mentor on the job.
• Assign tasks to team members in partnership with the team leader and follow up on completion.
• Act as SME for market programs, pilots, and development training.

Conocimientos

Customer service

Communication

Organization

Attention to detail

Sense of urgency

Cash handling

Herramientas

POS system

Cash handling equipment

Descripción del empleo

As a family company, we serve people and communities. When you work at Meijer, you’re provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family – take care of your career and your community!Meijer RewardsWeekly payScheduling flexibilityPaid parental leavePaid education assistanceTeam member discountDevelopment programs for advancement and career growthPlease review the job profile below and apply today!The Service Coordinator exists to ensure a high-quality customer shopping experience by leading and supporting front-end operations. This role coordinates checkout flow, maintains front-end cleanliness and standards, and assigns work for cashiers, service desk, and courtesy team members to meet productivity and service expectations. Through active coaching, labor utilization, and customer issue resolution, the Service Coordinator drives strong customer satisfaction, operational efficiency, and accountability for front-end performance.What You’ll be Doing:Communicate effectively with peer leadership for smooth handoff between shiftsPerform survival walk of the department and shift-to-shift hand-off when the team leader or area leader is not present.Coordinate and drive actions and activities involving the monitoring and control of shrink and financial business outcomes within areas of responsibility. Proactively escalate concerns to leadership as they arise.Champion participation in community programs. Lead by example with behaviors and team member resource group (TMRG) engagement.Serve as a certified trainer for team members in their span of care.Perform on-the-job/hands-on team member training and mentoring.Serve as subject matter expert for market programs, company pilots, and development/training programs.Assign tasks to team members within the department, in partnership with the team leader, and follow up to ensure task completion.What You Bring with You (Qualifications):Successful completion of the Service Coordinator training curriculum (includes curriculums for Cashier, Service Desk, and Courtesy Team)Ability to operate cash register system and all financial services equipmentGood communication skills, friendly, customer oriented, organized, detail oriented, sense of urgencyHas organizational and multi-tasking abilitiesThis position may require lifting, carrying, pushing, pulling, bending, twisting, squatting, stooping, kneeling and/or climbingThe amount of weight or frequency of such activities may vary depending on a team member’s shift during the day, the day of the week, the month or season, and/or other staff on duty