Service Coordinator

Meijer Inc.; Olde West Chester (OH); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Meijer Rewards

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

Job summary

Meijer Inc. is seeking a Service Coordinator to ensure a high-quality customer shopping experience by leading front-end operations, coordinating checkout flow, and guiding cashiers, service desk, and courtesy team members.

The role emphasizes coaching, labor utilization, and issue resolution to drive customer satisfaction and efficiency. The position requires completion of the Service Coordinator training curriculum, strong communication, and a customer-focused mindset.

Qualifications

• Must complete the Service Coordinator training curriculum (covers Cashier, Service Desk, and Courtesy Team).
• Ability to operate cash register system and financial services equipment.
• Good communication skills, friendly and customer oriented, organized and detail oriented.

Responsibilities

• Coordinate checkout flow and maintain front-end standards.
• Lead and mentor team members to meet productivity and service goals.
• Coach staff and participate in on-the-job training and hand-offs between shifts.
• Monitor shrink and financial outcomes within departments; escalate issues as needed.
• Serve as SME for market programs and company pilots; support training initiatives.

Skills

Communication skills

Customer oriented

Teamwork

Attention to detail

Organizational skills

Education

Service Coordinator training curriculum

Tools

Cash register system

POS equipment

Job description

As a family company, we serve people and communities. When you work at Meijer, you’re provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family – take care of your career and your community!Meijer RewardsWeekly payScheduling flexibilityPaid parental leavePaid education assistanceTeam member discountDevelopment programs for advancement and career growthPlease review the job profile below and apply today!Hiring Immediately at no less than $15.00/hour. Starting rate is based on experience and the Union Pay Scale.Required Scheduling Availability: As a full-time team member, you must be available to work any shift within the department's operating hours, including mornings, afternoons, evenings, weekends, and holidays as business needs require.The Service Coordinator exists to ensure a high-quality customer shopping experience by leading and supporting front-end operations. This role coordinates checkout flow, maintains front-end cleanliness and standards, and assigns work for cashiers, service desk, and courtesy team members to meet productivity and service expectations. Through active coaching, labor utilization, and customer issue resolution, the Service Coordinator drives strong customer satisfaction, operational efficiency, and accountability for front-end performance.What You’ll be Doing:Communicate effectively with peer leadership for smooth handoff between shiftsPerform survival walk of the department and shift-to-shift hand-off when the team leader or area leader is not present.Coordinate and drive actions and activities involving the monitoring and control of shrink and financial business outcomes within areas of responsibility. Proactively escalate concerns to leadership as they arise.Champion participation in community programs. Lead by example with behaviors and team member resource group (TMRG) engagement.Serve as a certified trainer for team members in their span of care.Perform on-the-job/hands-on team member training and mentoring.Serve as subject matter expert for market programs, company pilots, and development/training programs.Assign tasks to team members within the department, in partnership with the team leader, and follow up to ensure task completion.What You Bring with You (Qualifications):Successful completion of the Service Coordinator training curriculum (includes curriculums for Cashier, Service Desk, and Courtesy Team)Ability to operate cash register system and all financial services equipmentGood communication skills, friendly, customer oriented, organized, detail oriented, sense of urgencyHas organizational and multi-tasking abilitiesThis position may require lifting, carrying, pushing, pulling, bending, twisting, squatting, stooping, kneeling and/or climbingThe amount of weight or frequency of such activities may vary depending on a team member’s shift during the day, the day of the week, the month or season, and/or other staff on duty