Service Coordinator

nZero Group; Maryland; On-site; GBP 25,000; Full time

Job summary

Join a forward-thinking company as a Service Coordinator, where you will play a crucial role in transforming the gas sector. This position offers a unique opportunity to enhance your professional journey while contributing to innovative projects that aim for net zero. You will coordinate service activities, manage schedules for engineers, and liaise with clients to ensure seamless operations. With a strong emphasis on career development, you will have access to tailored training and support for certification. Be part of a collaborative environment that values creativity and work-life balance, and take the next step in your career with us!

Benefits

25 annual leave days

Option to buy additional leave

Enhanced Maternity & Paternity pay

Death in Service benefit

Employer Pension contribution

Access to vocational rehabilitation

Employee assistance programme

Free eye test and discounts on glasses

Long service vouchers

Sports social club membership

Qualifications

• Must be computer literate and proficient in Microsoft Office.
• Strong communication skills and ability to prioritize tasks effectively.

Responsibilities

• Coordinate service activities and manage schedules for Service Engineers.
• Handle administrative tasks and ensure all service-related documentation is prepared.

Skills

Microsoft Office

Verbal Communication

Written Communication

Organizational Skills

Multi-tasking

Attention to Detail

Tools

SAP

MariProject

Sage

Job description

As a Service Coordinator within our ranks, you will play a pivotal role in reshaping the landscape of the gas sector while advancing your own professional journey.

Responsibilities

1. Conduct Service Co-ordination responsibilities for the service account sectors including but not limited to Chromatography, Biomethane, Emissions and LGT.
2. Schedule activity for Service Engineers whilst considering the geographical location in order to enhance schedule utilisation.
3. Liaise with clients and engineers to ensure access to site is available and all necessary paperwork has been provided, e.g. RAMS and or Quotes.
4. Ensure all required parts for the service/repair visits are available prior to booking in the works.
5. Undertake administrative tasks such as photocopying, typing, production of documentation, booking meeting rooms etc.
6. Take messages / handle all incoming telephone calls in relation to company business but most specifically in relation to the Service department and make sure that the call request is actioned.
7. Act as the project point of contact for travel / accommodation requests for the Service department.
8. Prepare documentation for quotations and service contracts ensuring that all invoicing coincide with the Purchase Orders / Contracts.
9. Raise Sales Orders/Purchase Request/MRP Demands within SAP/MariProject and or Sage in accordance with correct purchasing and sales procedures.
10. Support/attend contract review meetings when required.
11. Comply with the organisation’s QA and SHE systems and support required updates as the business develops.
12. Control Service contracts taking full accountability for contract renewals through to contract completion.
13. Take ownership of ad-hoc maintenance/repair visits for the service department according to the customers’ requirements.
14. Support lab repairs in line with process and demand.
15. Control of the key account customer-owned stock (bonded stock).
16. Make sure that the nZero customer portal is kept up to date and ensure that all the relevant information / reports are visible for the customer.

Requirements

1. Must be computer literate and fully conversant with Microsoft Office.
2. Good verbal and written communication skills.
3. Ability to prioritise workload and set deadlines.
4. Positive attitude and ability to multi-task without instruction.
5. Organisational skills and high level of attention to detail.

Development Opportunities and Career Progression

At Orbital we are deeply invested in fostering your professional growth. As a Service Coordinator within the nZero Group you’ll gain access to:

• Tailored developmental plans to elevate your technical competencies and deepen your grasp of industry.
• Cross-disciplinary training to broaden your perspective across various facets of the gas.
• Full support for pursuing pertinent certification and support to pursue further education on sustainability.

Pay

The salary banding for this role is up to £25,000 and is based on an applicants Skills, Training and Competence.

Attractive benefits package including:

• 25 annual leave per year plus bank and public holidays.
• Option to buy 3 additional days annual leave.
• Enhanced Maternity & Paternity pay after 2 years.
• Death in Service.
• Employer Pensions contribution.
• Access to vocational rehabilitation.
• Employee assistance programme.
• Free eye test and money off glasses.
• Long service vouchers and additional holidays.
• Option to join Sports social club for £4 a month which allows you to attend events at reduced cost or for free.

Why choose us?

• Competitive remuneration package bolstered by comprehensive benefits.
• Collaborative and vibrant workspace that thrives on ingenuity and creative problem-solving.
• Chance to contribute directly to groundbreaking endeavours that are redefining the trajectory of the gas sector.
• Transparent pathways for advancing your career within a forward-marching organisation.
• Strong emphasis on work-life equilibrium and the holistic well-being of every team member.

The people make the place!

We believe in ensuring all our staff enjoy coming to work. Enabling and fostering a work environment where individuals find joy and fulfilment in their roles is a paramount priority to Orbital.

Are you ready for Net Zero?

If you are fuelled by the prospect of taking on transformative challenges, propelling innovation, and advancing the net zero vision in the gas industry, we’re eager to learn more about you.

Join us in reshaping the destiny of the gas sector on its journey to net zero!

Submit your application today by forwarding your resume and an accompanying cover letter to: [e-mail]

Equal opportunity employer. We actively encourage applications from individuals of all backgrounds and experiences.

Our Values at nZero

Safety first, Success, Sustainability, Service, and Strength.

We’re looking for people who want to work in a culture that fosters these as business essentials.

“We’re innovating today for a sustainable tomorrow. Join us in shaping the future of energy.”
-Matt Allen, MD