Fire Alarm Service Technician

Hiller Companies, LLC; Apex (NC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

The Hiller Companies, LLC is seeking a Fire Alarm Service Technician to inspect, test, maintain and repair fire alarm systems in accordance with industry standards. The role includes NFPA-compliant reporting and proactive customer communication.

A sign-on bonus of $5,000 is offered, paid in two installments after 30 and 90 days, respectively, with opportunities to grow within a safety-focused team.

Qualifications

• Experience inspecting and testing fire alarm systems per NFPA standards.
• Ability to prepare detailed inspection and maintenance reports.
• Proactive in identifying deficiencies and recommending repairs.

Responsibilities

• Inspect and test fire alarm components to verify proper operation.
• Prepare detailed inspection and test reports noting deficiencies per NFPA standards.
• Troubleshoot malfunctions and perform repairs on wiring, devices and software.
• Respond to service calls and emergencies, diagnose and restore system functionality.
• Perform preventive maintenance including cleaning, calibration and battery replacement.
• Document service activities and parts usage using ServiceTrade.
• Collaborate with Deficiency Sellers to prepare repair estimates and ensure customer satisfaction.
• Coordinate with clients to schedule work and discuss findings.
• Coordinate with service coordinators to optimize orders and scheduling.
• Maintain safe, organized work environment per safety guidelines.

Skills

Fire alarm inspections

Troubleshooting

Reporting & documentation

Customer service

NFPA codes

Tools

ServiceTrade platform

Job description

The Hiller Companies, LLC has an immediate opening for Fire Alarm Service Technician. If you are a dedicated professional with a passion for fire protection and safety, we invite you to apply today.

The Hiller Companies is a leading provider of fire protection and safety solutions, dedicated to safeguarding lives and property all around the world. Headquartered in Mobile, Alabama, Hiller extends its reach globally as well as in domestic markets with offices across the United States. With over 100 years in the industry, our mission is to ensure the highest standard of safety and innovation in comprehensive fire protection services, including installation, inspection, maintenance and repair of critical fire and life safety equipment. Our team remains laser-focused on one goal - making the world a safer place.

Job Summary:

A Fire Alarm Service Technician is responsible for the inspection, testing, maintenance and repair of fire alarm systems in accordance with industry standards and regulations. The Fire Alarm Technician plays a critical role in safeguarding lives and property by conducting thorough and detailed inspections, performing required maintenance and providing expert advice to valued customers.

Sign-On Bonus:

Available exclusively to qualified technicians, a $5,000.00 sign-on bonus paid in two installments: the first payment after successfully completing 30 days of employment, and the second payment after completing 90 days. This bonus rewards your commitment and excellent performance during your initial months with our company.

Key Responsibilities

• Conduct routine inspections and testing of fire alarm components, including control panels, detectors, horns, strobes and annunciators, to verify proper operation
• Prepare detailed reports documenting inspection findings, test results and any related deficiencies or non‑compliance issues observed, in accordance with NFPA codes and standards
• Troubleshoot system malfunctions and perform repairs as needed, identifying and resolving issues with wiring, circuitry, devices and software
• Respond promptly to service calls and emergency requests, diagnosing problems and implementing solutions to restore system functionality
• Conduct preventive maintenance activities, such as cleaning, calibration and battery replacement, to prolong the lifespan of fire alarm systems and prevent downtime
• Document all service activities accurately and thoroughly, including inspection reports, work orders, parts usage and customer notes, using the ServiceTrade operations platform
• Work closely with Deficiency Sellers to provide detailed inspection reports, material needs and other job‑related notes, to prepare and deliver repair estimates in a timely manner, always ensuring customer satisfaction
• Interact professionally with clients to schedule work, discuss inspection findings, address any concerns or questions and provide recommendations for system upgrades or improvements
• Work closely with Service Coordinator(s) to optimize work orders, material requisitions and job scheduling, focusing on efficiency, productivity and customer satisfaction
• Maintain a clean and organized work environment, always adhering to safety guidelines, protocols and procedures