Shop Service Administrator

Alta Equipment Company; Sterling Heights (MI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Training

Benefits package

401(k) with match

Competitive wages

Company laptop

Paid time off

10 paid holidays

Job summary

Alta Equipment Company in Sterling Heights, MI is seeking a Shop Service Administrator to coordinate administrative activities supporting daily shop operations. You will manage service work orders, invoicing, labor reporting, and workflow coordination to ensure efficient shop operations and a high-quality customer experience.

The role serves as a key liaison between customers and Service, Parts, Rental, Logistics, and Sales teams while partnering with multiple departments to drive operational

Qualifications

• High school diploma or equivalent required.
• Minimum two years of experience in service administration, dispatching, customer service, operations support, or a related field.
• Strong organizational, multitasking, and time management skills.
• Excellent verbal and written communication skills.
• Strong attention to detail and commitment to accuracy.
• Proficiency with Microsoft Office applications, including Outlook, Excel, and Word.
• Experience working with service management, ERP, rental, or work order systems preferred.
• Ability to build effective working relationships with customers and internal teams.
• Experience in a dealership, construction equipment, heavy equipment, truck, automotive, rental, or industrial service environment preferred.

Responsibilities

• Manage service work orders from creation through closure, including assignment, quoting, and invoicing.
• Process rental equipment check-ins and initiate service work orders as needed.
• Monitor work order status and support the timely flow of customer, rental, warranty, and internal work through the shop.
• Coordinate and communicate repair status, estimates, and scheduling with customers.
• Process and reconcile technician and driver labor hours.
• Review completed work orders for accuracy and completeness prior to invoicing.
• Coordinate equipment deliveries and pickups with Logistics and other departments.
• Maintain accurate service records and documentation within company systems.
• Support daily shop operations, including opening and closing responsibilities as assigned.
• Assist with loading and unloading equipment, parts, and materials when necessary.
• Monitor shop housekeeping and facility maintenance activities.
• Support onboarding and administrative needs for service personnel.
• Collaborate with Service, Parts, Rental, Sales, and Logistics teams to support operational efficiency.
• Incorporate Alta's Guiding Principles into daily activities.
• Perform other duties as assigned.

Skills

Organizational skills

Multitasking

Time management

Customer service

Communication skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Outlook

Excel

Word

Job description

Come work for the largest equipment dealer in North America! Are you a hardworking individual that thrives in a fast-paced environment and looking to take your career to the next level? If so, then come join our award winning team!

We provide our employees with the following tools and resources to be successful:

• Training
• Outstanding benefits package (Medical, Dental and Vision insurance, plus much more!)
• 401(k) with match
• Competitive wages
• Company laptop
• Paid time off
• 10 paid holidays

The Shop Service Administrator is responsible for coordinating the administrative activities that support daily shop operations. This role manages service work orders, customer communication, invoicing, labor reporting, equipment check-ins, and workflow coordination to help ensure efficient shop operations and a high-quality customer experience. The Shop Service Administrator serves as a key liaison between customers and the Service, Parts, Rental, Logistics, and Sales teams.

RESPONSIBILITIES

• Manage service work orders from creation through closure, including assignment, quoting, and invoicing.
• Process rental equipment check-ins and initiate service work orders as needed.
• Monitor work order status and support the timely flow of customer, rental, warranty, and internal work through the shop.
• Coordinate and communicate repair status, estimates, and scheduling with customers.
• Process and reconcile technician and driver labor hours.
• Review completed work orders for accuracy and completeness prior to invoicing.
• Coordinate equipment deliveries and pickups with Logistics and other departments.
• Maintain accurate service records and documentation within company systems.
• Support daily shop operations, including opening and closing responsibilities as assigned.
• Assist with loading and unloading equipment, parts, and materials when necessary.
• Monitor shop housekeeping and facility maintenance activities.
• Support onboarding and administrative needs for service personnel.
• Collaborate with Service, Parts, Rental, Sales, and Logistics teams to support operational efficiency.
• Incorporate Alta's Guiding Principles into daily activities.
• Perform other duties as assigned.

QUALIFICATIONS

• High school diploma or equivalent required.
• Minimum two years of experience in service administration, dispatching, customer service, operations support, or a related field.
• Strong organizational, multitasking, and time management skills.
• Excellent verbal and written communication skills.
• Strong attention to detail and commitment to accuracy.
• Proficiency with Microsoft Office applications, including Outlook, Excel, and Word.
• Experience working with service management, ERP, rental, or work order systems preferred.
• Ability to build effective working relationships with customers and internal teams.
• Experience in a dealership, construction equipment, heavy equipment, truck, automotive, rental, or industrial service environment preferred.

Physical Demands/Work Environment:

• Physical/Sensory Functions: Regularly will use sit, use hands, talk/hear; Frequently will reach with hands; Occasionally will stand, walk, climb or balance, stoop, kneel, crouch or crawl, taste/smell.
• Vision: No special vision requirements.
• Lift and/or Move Functions: Regularly will lift up to 10 pounds; Frequently will lift up to 25 pounds; Occasionally will lift up to 50 pounds
• Work Environment: Regularly will work near moving mechanical parts, exposed to fumes or airborne particles

About Alta:

Culture is Job #1. Alta Equipment Group prides itself in living by our Guiding Principles: Invest in the Best, Passion for Excellence, Customers for Life, Mutual Respect and One Team. More than an equipment company, Alta is an innovator of solutions, delivering diverse products and unrivaled support centered on building lasting customer relationships.

If you have a passion for excellence and are ready to make a difference within our organization, we're ready for you. Whether it's selling the world's-best big iron, rolling up your sleeves and servicing our industry-leading construction and material handling product brands or being a difference maker behind the scenes, we can use your skillset.

At Alta Equipment Group, we believe in mutual respect and are committed to diversity while inspiring our employees to reach their maximum potential. Voted a "Top Work Place USA", our employees across North America are committed to excellence. It's the Alta way.

What We Look For:

At Alta Equipment Group, we are looking for candidates who are a cultural fit with our organization and understand that every task and job goes toward fostering customers for life. Along with that, a great attitude that embraces mutual respect and delivering a consistent high energy level that exudes a passion for excellence. Also, we are searching for a skill set that has a high aptitude for the position with a continual focus on investing in one's profession through additional training and learning.

Alta Equipment Group is an equal opportunity employer. This means we do not discriminate on account of age, race, religion, color, sex, national origin, ancestry, citizenship, height, weight, marital status, familial status, disability, genetic information, military status, veteran status, misdemeanor arrest record, or membership in any other classification protected under applicable law. If you believe the Company has violated its equal employment opportunity policy in any way, please contact [e-mail] immediately!