Service Coordinator

Siteworx LLC; Lebanon (OH); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Paid Time Off

Health, Dental and Vision Insurance

401K with company match

Company events

Job summary

SiteWORX, based in Lebanon, Ohio, seeks a Service Coordinator to support field operations by handling service requests, scheduling technicians, and maintaining service records. You will act as a central contact among technicians, vendors, and internal teams for our heavy equipment fleets and road service work.

The role emphasizes safe, prompt, and efficient service delivery, with responsibilities ranging from documentation to coordination of resources and preventive maintenance scheduling.

Qualifications

• Customer service and relationship management requirement.
• Planning, scheduling, and prioritization skills required.
• Accountability and follow-through expectations.
• Teamwork and cross-functional coordination abilities.
• Problem-solving and sound decision-making capability.
• Accuracy, urgency, and attention to detail are essential.
• Adaptability and composure under changing conditions.
• Passion for the construction industry and reliability.

Responsibilities

• Receive, document, prioritize, and respond to service requests by phone, email, or system.
• Schedule and dispatch technicians based on urgency, location, and skills.
• Communicate ETAs, delays, scope changes, and status updates to the team.
• Create, update, and close work orders with complete documentation.
• Coordinate parts, materials, and vendors to complete service work.
• Monitor open work orders and follow up to progress toward completion.
• Assist technicians with site access, service history, and technical documents.
• Review completed orders for accuracy and processing.

Skills

Customer service

Scheduling

Coordination

Attention to detail

Teamwork

Problem solving

Communication

Adaptability

Reliability

Driver's license

Education

High school diploma or equivalent

Associate degree or relevant coursework preferred

Tools

Microsoft Office

Dispatch software

CRM/ERP systems

Job description

Job Description

SiteWORX is a Total Site Development Company located in Lebanon, Ohio.We specialize in mass excavation, underground utilities and concrete for large residential, commercial and public construction projects.Due to consistent and continued growth, we need to add a Service Coordinator to our team!

The Service Coordinator supports efficient field operations by receiving service requests, scheduling and dispatching technicians, communicating with team members, and maintaining accurate service documentation. This role serves as a central point of contact among technicians, vendors, and internal teams for our heavy equipment, light duty on road and heavy duty on road fleet. This position is key to help ensure work is completed safely, promptly, and efficiently.

What you will be doing

• Receive, document, prioritize, and respond to incoming service requests by phone, email, or service management system.
• Schedule and dispatch service technicians based on urgency, location, skill requirements, availability, and commitments.
• Communicate details, estimated arrival times, delays, scope changes, and service status updates to team members.
• Create, update, and close work orders; verify that labor, parts, equipment, notes, approvals, and supporting documentation are complete and accurate.
• Coordinate parts, materials, vendors, and other resources needed to complete service work.
• Monitor open work orders and follow up with technicians and field management to keep work progressing toward completion.
• Support technicians with information, site access requirements, service history, technical documents, and other job-related information.
• Review completed work orders for accuracy and submit required documentation for internal or warranty processing.
• Maintain accurate vendor, equipment, site, and service records in company systems.
• Assist with preventive maintenance scheduling, inspections, and warranty work.
• Help resolve concerns by gathering facts, coordinating next steps, and escalating issues when appropriate.
• Follow company safety, quality, confidentiality, and recordkeeping requirements.
• Provide administrative support to the Service Manager and assist with other service department priorities as assigned.

Must haves for this position

• Customer service and relationship management
• Planning, scheduling, and prioritization
• Accountability and follow-through
• Teamwork and cross-functional coordination
• Problem-solving and sound decision-making
• Accuracy, urgency, and attention to detail
• Adaptability and composure under changing conditions
• Has passion for the construction industry and the work!
• Reliable – Great attendance and willingness to do whatever is needed to keep up with schedule.

• Valid driver’s license.

Preferred Experience

• High school diploma or equivalent required; associate degree or relevant technical or business coursework preferred.
• One to three years of experience in service coordination, dispatch, customer service, field operations, construction, maintenance, or a related environment preferred.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced setting.
• Clear, professional verbal and written communication skills.
• Proficiency with Microsoft Office and the ability to learn dispatch, work order, customer relationship management, or enterprise resource planning systems.
• Ability to read and accurately process service documentation, schedules, purchase orders, and basic billing information.
• Sound judgment, attention to detail, and a customer-focused approach to problem-solving.

Work Environment:

This position primarily works in an office or service operations environment and regularly communicates by phone, email, and computer. The employee may occasionally visit shop, warehouse, or jobsite locations and may be exposed to noise, moving equipment, weather conditions, or other operational hazards.

Why choose SiteWORX

• Recognized as one of the Fastest Growing Companies in Cincinnati & Dayton year after year.
• Recognized as one of Cincinnati’s Largest Contractors.
• Brand new state-of-the-art facility.
• We get to wear jeans and not just on Friday!
• We believe in working hard and playing hard.
• We work alongside the best people in the industry and believe this is why SiteWORX is Cincinnati’s Leading Total Site Development Contractor!

The Compensation

• Competitive salary
• Paid Time Off
• Paid holidays
• 90-day review
• Annual Performance Review
• Performance Bonus
• 401K with company match
• Health, Dental, and Vision Insurance
• Short Term and Long-Term Disability Insurance
• Life Insurance
• Company Events