Service Coordinator

Eyehear Technology Group; Kalispell (MT); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental & vision

Wellness reimbursement

Cell phone stipend

Paid time off

Holidays & floating holiday

401k with employer match

Bonus eligibility

Job summary

Eyehear Technology Group is seeking a Service Coordinator to support the Service Manager by handling service requests via the ProVision dashboard and calls, scheduling and confirming jobs, and providing field support with product orders.

The role emphasizes strong client communication, organization, and collaboration with technicians and leadership to deliver exceptional service in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• 3–5 years of experience in a professional office environment.
• Ability to learn scheduling software and client management tools.

Responsibilities

• Coordinate service requests via dashboard and phone, schedule and confirm jobs.
• Order products for service jobs and support field technicians.
• Maintain client accounts and service contracts in the system.
• Provide high-level customer service in a fast-paced environment.
• Communicate with clients, technicians, and leadership to ensure smooth operations.

Skills

Microsoft products

QuickBooks

Effective communication

Organizational skills

Attention to detail

Phone etiquette

Self-driven

Scheduling experience

Education

High School Diploma or GED

Tools

Service Fusion

ProVision dashboard

Job description

Our people and the services we provide define our firm. We take pride in delivering a first-class client experience.

Join Our Team

Would you like to advance your career at an innovative, technology-driven company? If yes, we have an opportunity for you! SAV Eyehear sells, designs, installs and services cutting-edge automation technology and AV and security systems for luxury residential and commercial spaces in the Flathead Valley.

SERVICE

The SAV Eyehear Service department is built upon a foundation of experience and unmatched industry knowledge. Our Service department ensures the client has an unforgettable experience. This team is supported by team members with a heart for customer service. We believe each of us needs a sense of pride and satisfaction to be the best. In all our interactions with our clients, we seek to deal with others as we have them deal with us. We are most effective when we work together and respect each other’s contributions and believe this mind set translates to a positive client relationship.

JOB SUMMARY:

Reporting to the Service Manager, the Service Coordinator is primarily responsible for answering service requests received via the ProVision dashboard , phone calls, scheduling, and confirming service jobs. Additionally, providing service job support, including product ordering to the field technicians while maintaining to be the first point of contact with clients.

ESSENTIAL JOB FUNCTIONS:

• Responsible for service and small project scheduling which includes scheduling technicians and coordinating with monitoring partners, clients, and leadership
• Coordinate and communicate with team to ensure field work is appropriately staged and prepped prior to schedule
• Maintain annual service contracts and documentation platforms
• Order product required for service jobs
• Provide high-level customer service in a fast pace environment

SECONDARY JOB FUNCTIONS:

• Maintain and continually update client accounts in Service Fusion clearly identifying, recurring and annual contracts.

KNOWLEDGE, SKILLS & ABILITIES:

• Knowledge of Microsoft products, Quick Books, and the ability to learn other software implemented throughout the company.
• Skills and proficient in effective communicating primarily to the Client Services Manager and internal team members.
• Must be extremely organized, and possess the ability to follow up with clients, and technicians.
• Self-driven and motivated with a high attention to detail
• Highly refined communication skills and phone etiquette

EDUCATION AND EXPERIENCE REQUIRED:

• High School Diploma or GED
• 3-5 years of experience of working in a professional office environment

EDUCATION AND EXPERIENCE PREFFERED:

• Ability to coordinate people and processes; to quickly learn to read and understand technical specifications and blueprints; and to communicate well with architects, builders, clients and staff.
• Ability to perform calculations, analyze reports, meet deadlines, and engage in strategic and creative problem solving.
• Proficient in computer software(s) related to schedule management

COMPLEXITY & DIFFICULTY:

Degree of Supervision/Independence

• Close – frequent and detailed review of work. Instruction, advice and assistance readily available.

Decision Making required/Freedom to Act

• Follows identified/documented procedures

Benefits Package:

• Employer paid health insurance and life insurance
• Dental, vision, and family health insurance available
• $75/quarter Wellness reimbursement
• $50/month cell phone stipend
• Paid time off
• 7 paid holidays and additional paid floating holiday after 1 year of service
• 401k with 3.5% employer match after 6 months
• Discretionary Bonus, Longevity Bonus and Employee Referral Bonus Eligibility
• Culture that engages and recognizes employees for individual and team accomplishments

We are the largest residential AV and Technology Integrator in Northwest Montana with 27 team members and over 23 years in the Flathead Valley. We provide custom technology, entertainment, lighting, shading, and security systems to the most discerning clients and design build partners in the area. Our mission is to deliver an exceptional experience to each client while providing a lucrative and lifelong career to our team members. We know that a happy and fulfilled team will provide even better service to our clients and that is a benefit to all.