Service Coordinator

SAV | Eyehear; Kalispell (MT); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental & vision insurance

wellness reimbursement

Cell phone stipend

Paid time off

7 holidays + floating holiday

401k with employer match

Bonus eligibility

Job summary

SAV Eyehear is seeking a Service Coordinator to manage service requests, scheduling, and support for field technicians in the Flathead Valley. You will be the primary contact for clients, coordinate with leadership, and maintain contracts and documentation to ensure a smooth service experience.

The role requires strong organization, clear communication, and proficiency with standard office software, with a focus on delivering exceptional customer service in a dynamic environment.

Qualifications

• 3–5 years of experience in a professional office environment.
• High School Diploma or GED.
• Ability to coordinate people and processes and quickly learn to read and understand technical specifications and blueprints.

Responsibilities

• Answer service requests via ProVision dashboard, phone, scheduling.
• Provide service job support, including product ordering for field technicians.
• Coordinate scheduling of technicians with clients, monitoring partners, and leadership.
• Maintain client accounts and annual contracts in Service Fusion.
• Provide high-level customer service in a fast-paced environment.

Skills

Excellent communication

Strong organizational skills

Customer service oriented

Attention to detail

Professional office demeanor

Education

High School Diploma or GED

Tools

Microsoft Office

QuickBooks

Scheduling software

Job description

Would you like to advance your career at an innovative, technology-driven company? If yes, we have an opportunity for you! SAV Eyehear sells, designs, installs and services cutting-edge automation technology and AV and security systems for luxury residential and commercial spaces in the Flathead Valley.

SERVICE

The SAV Eyehear Service department is built upon a foundation of experience and unmatched industry knowledge. Our Service department ensures the client has an unforgettable experience. This team is supported by team members with a heart for customer service. We believe each of us needs a sense of pride and satisfaction to be the best. In all our interactions with our clients, we seek to deal with others as we have them deal with us. We are most effective when we work together and respect each other’s contributions and believe this mind set translates to a positive client relationship.

JOB SUMMARY

Reporting to the Service Manager, the Service Coordinator is primarily responsible for answering service requests received via the ProVision dashboard, phone calls, scheduling, and confirming service jobs. Additionally, providing service job support, including product ordering to the field technicians while maintaining to be the first point of contact with clients.

ESSENTIAL JOB FUNCTIONS

• Responsible for service and small project scheduling which includes scheduling technicians and coordinating with monitoring partners, clients, and leadership
• Coordinate and communicate with team to ensure field work is appropriately staged and prepped prior to schedule
• Maintain annual service contracts and documentation platforms
• Order product required for service jobs
• Provide high-level customer service in a fast pace environment

SECONDARY JOB FUNCTIONS

• Maintain and continually update client accounts in Service Fusion clearly identifying, recurring and annual contracts.

KNOWLEDGE, SKILLS & ABILITIES

• Knowledge of Microsoft products, Quick Books, and the ability to learn other software implemented throughout the company.
• Skills and proficient in effective communicating primarily to the Client Services Manager and internal team members.
• Must be extremely organized, and possess the ability to follow up with clients, and technicians.
• Self-driven and motivated with a high attention to detail
• Highly refined communication skills and phone etiquette

EDUCATION AND EXPERIENCE REQUIRED

• High School Diploma or GED
• 3-5 years of experience of working in a professional office environment

EDUCATION AND EXPERIENCE PREFFERED

• Ability to coordinate people and processes; to quickly learn to read and understand technical specifications and blueprints; and to communicate well with architects, builders, clients and staff.
• Ability to perform calculations, analyze reports, meet deadlines, and engage in strategic and creative problem solving.
• Proficient in computer software(s) related to schedule management

COMPLEXITY & DIFFICULTY

Degree of Supervision/Independence

• Close – frequent and detailed review of work. Instruction, advice and assistance readily available.

Decision Making required/Freedom to Act

• Follows identified/documented procedures

Benefits Package

• Employer paid health insurance and life insurance
• Dental, vision, and family health insurance available
• $75/quarter Wellness reimbursement
• $50/month cell phone stipend
• Paid time off
• 7 paid holidays and additional paid floating holiday after 1 year of service
• 401k with 3.5% employer match after 6 months
• Discretionary Bonus, Longevity Bonus and Employee Referral Bonus Eligibility
• Culture that engages and recognizes employees for individual and team accomplishments
• Company provided clothing with logo