Service Coordinator

S.A. Comunale Co., Inc.; Hilliard (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

S.A. Comunale is seeking a Service Coordinator for the Columbus, Ohio branch to support the Service Department. The role includes preparing quotes and estimates for materials and labor, and presenting a professional image during in‑person and phone interactions.

Other duties may be assigned by the Service Manager or Branch Manager. Responsibilities include issuing quotes, following up on non‑approved quotes, opening service tickets, ordering materials, and processing weekly invoices for SFU

Qualifications

• 3+ years of administrative experience.
• Proven proficiency with Microsoft Word, PowerPoint, and especially Excel.
• Excellent written and verbal communication skills.

Responsibilities

• Prepare and send service quotes and estimates for materials and labor.
• Educate customers and project a professional image in person and by phone.
• Open and manage service tickets and track status through to completion.
• Coordinate material orders for approved SFUs and assist with invoicing weekly.

Skills

Administrative experience

Microsoft Office

Excel proficiency

Communication skills

Team collaboration

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

We provide industry-leading, end-to-end fire protection, mechanical, and HVAC services. Our skilled tradespeople work in virtually every market across the nation.

S.A. Comunale has been a local industry leader for end-to‑end mechanical, fire protection and HVAC services for nearly 100 years. We offer our clients significant financial strength, unmatched bonding capability, an award‑winning safety program, and large‑scale purchasing power. With 16 locations and over 1,450 employees, including 850 skilled tradesmen throughout Ohio, Pennsylvania, New Jersey, Kentucky, Maryland, and West Virginia, S.A. Comunale can work in virtually every market sector and facility type.

Job Summary

S.A. Comunale is seeking a Service Coordinator to Support the Columbus, Ohio branch. The Service Coordinator will p rovide assistance to the Service Department in the Columbus Branch. Duties include completing and sending service quotes and estimates for materials and labor for repairs. Project a professional company image through in-person and phone interaction. Other duties may be required as assigned by the Service Manager or Branch Manager.

Essential Duties & Responsibilities

• Print SFU’s from Inspections.
• Complete estimates for materials and labor needed for repairs.
• Email quotes to customers.
• Perform follow-ups on non-approved quotes.
• Open tickets for approved SFU’s.
• Order material for approved SFU’s.
• Complete invoices for completed SFU’s repairs on a weekly basis.
• Assist in any issues or corrections needed by the Corporate Branch for the Service Department.
• Handle customer requests for the Service Department when needed.
• Attend any necessary required meetings.

Qualifications

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School Diploma or GED is required.
• 3+ years of administrative experience is required.
• Previous construction industry experience is a plus.
• Proven knowledge of Microsoft Office Software (i.e. Word, PowerPoint, and particularly Excel) is required.
• Knowledge of general office machines and telephone systems is required.
• Ability to think strategically, make sound decisions, and produce accurate and timely results is required.
• Building positive working relationships with multiple levels of employees and management is required.
• Demonstrating integrity and professionalism is required.
• Demonstrating commitment to company values is required.
• Excellent organizational skills are required.
• Ability to follow-up on tasks and assignments in a timely manner is required.
• Excellent written and verbal communications skills are required.
• Ability to prioritize in a fast paced multi-task environment is required.
• Ability to perform basic business mathematical functions is required.
• Ability to work with minimal supervision is required.
• Ability to work effectively in a team environment is required.
• Complying with all operating policies, procedures, executed Plans, and Programs is required.

Physical Demands

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is constantly required to sit and frequently required to stand, walk, talk and hear. The physical strength rating of this position is classified as sedentary work which entails exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, and depth perception. Eye, feet, head, and hearing protection may be required. Operation of a computer keyboard, telephone, hand calculator, and a copier/fax machine are required. Understanding of addition/subtraction, simple math, technical instructions, simple memos, and business letters is required.

Equal Opportunity Employer

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

Affirmative Action Policy

Please review ourAffirmative Action Policy .